Hi, I’m
Adeline Cruze
Brookings,SD
Summary
Solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Overview
4
years of professional experience
Work History
Kwik Trip
Associate
12.2020 - 11.2021
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
The Oaks on Eagle Creek
Server
05.2022 - 08.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Jakes Pizza
Server
12.2021 - 08.2022
Job overview
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
TJX Companies
Associate
10.2024 - 06.2025
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
TJX Companies
Customer Experience Coordinator
06.2024 - 01.2025
Job overview
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Helped customers understand return policies and processed items.
TJX Companies
Women's Coordinator
01.2025 - 03.2025
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
South Dakota State UniversityBrookings, SD
Bachelor of Science from Sports And Recreation Management
05-2026
University Overview
- Extracurricular Activities: Head Wrestling Manager
- Chi Omega Member
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Relationship building
- POS system operation
- Multitasking and organization
- Friendly and helpful
Languages
Spanish
Professional Working
Timeline
Women's Coordinator
TJX Companies
01.2025 - 03.2025
Associate
TJX Companies
10.2024 - 06.2025
Customer Experience Coordinator
TJX Companies
06.2024 - 01.2025
Server
The Oaks on Eagle Creek
05.2022 - 08.2022
Server
Jakes Pizza
12.2021 - 08.2022
Associate
Kwik Trip
12.2020 - 11.2021
South Dakota State University
Bachelor of Science from Sports And Recreation Management
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