Addie Dodson
Edna,TX
Summary
Proven Operations Manager with a track record of enhancing team performance and customer satisfaction at Loves Travel Stop. Expert in retail operations and customer service, achieving higher employee retention through effective leadership and decision-making. Skilled in financial oversight and process optimization, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
TA Operating LLC
03.2024 - 01.2025
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Operations Manager
Loves Travel Stop
11.2016 - 01.2024
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Conducted market analysis for informed decision-making and resource allocation.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
High School Diploma -
Edna High School
Edna, TX05-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Retail operations
- Employee scheduling
Languages
English
Full Professional
Timeline
Assistant Manager
TA Operating LLC
03.2024 - 01.2025
Operations Manager
Loves Travel Stop
11.2016 - 01.2024
High School Diploma -
Edna High School
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