Addie Neal
Winter Garden
Summary
Adaptable professional with a diverse background in public safety and team leadership. Known for effective communication and time management with strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
City of Winter Garden
Winter Garden, FL
06.2023 - Current
- Operated multi-channel communication systems to facilitate emergency response coordination.
- Evaluated incoming calls to determine urgency and dispatch appropriate emergency services promptly.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
- Maintained detailed records of incidents and responses in accordance with public safety protocols.
- Utilized computer-aided dispatch (CAD) systems for real-time tracking of emergency units and resources.
- Monitored radio transmissions, providing situational updates to field personnel during emergencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
Assistant Manager and Team Lead
House Blend Cafe
Ocoee, FL
05.2015 - 06.2023
- Assisted in leading daily operations to enhance service efficiency and customer satisfaction.
- Mentored staff to improve performance and foster a collaborative team environment.
- Developed training programs with management for new hires, ensuring adherence to cafe standards, and food safe regulations.
- Oversaw compliance with health and safety regulations, promoting a safe dining environment for customers and employees.
- Mentored staff in espresso machine operation and maintenance, ensuring optimal performance and safety practices.
- Monitored inventory levels, assisting in stock ordering and management processes.
- Supported large special events catering, coordinating logistics, setup, and breakdown for successful functions.
- Handled cash and processed payments accurately to avoid errors.
Assistant Lead Teacher
Moms Morning Out - Crossing Church
Winter Garden, FL
10.2018 - 12.2019
- Developed and implemented lesson plans to enhance student engagement and learning outcomes.
- Collaborated with lead teacher to create a nurturing classroom environment promoting social development.
- Supported children's emotional and social development through guided interactions.
- Organized classroom supplies and maintained cleanliness for optimal learning conditions.
- Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Organized engaging circle time sessions that included songs, movement activities, collaborative games for strengthening social skills.
Camp Staffer
LifeWay
Nashville, TN
05.2017 - 08.2019
- Monitored camper safety and well-being during all scheduled activities and excursions.
- Developed lesson plans to enhance campers' skills in arts, sports, and outdoor exploration.
- Collaborated effectively with other staff members to coordinate events, resolve conflicts, and facilitate an enjoyable experience for all campers.
- Demonstrated flexibility in adapting plans based on changing circumstances or unexpected events; consistently maintained a high level of enthusiasm while working under pressure.
- Provided emotional support for campers in need, fostering resilience and helping them overcome obstacles throughout their time at the summer camp.
- Promoted physical fitness by leading warm-ups, sports sessions, and outdoor adventures tailored to camper abilities.
- Operated various large moving trucks with hydraulic lifts, sound, sports, and store equipment. While maximizing efficiency during relocations.
- Traveled weekly across the U.S. to oversee camp setup and ensure a positive experience for 500-2000 campers in collaboration with 30 colleagues.
Education
Associate of Science -
Valencia College
Orlando, FL05.2018
Skills
- Time management
- Problem-solving
- Listening skills
- Dependable and responsible
- Multitasking
- Computer skills
- Effective communication
- Team leadership
- Decision-making
- Verbal and written communication
- Staff training and development
- Fast typing speed
Certification
- PST - Public Safety Telecommunicator
- FCIC/NCIC - Florida Crime Information Center / National Crime Information Center
Timeline
911 Public Safety Telecommunicator
City of Winter Garden
06.2023 - Current
Assistant Lead Teacher
Moms Morning Out - Crossing Church
10.2018 - 12.2019
Camp Staffer
LifeWay
05.2017 - 08.2019
Assistant Manager and Team Lead
House Blend Cafe
05.2015 - 06.2023
Associate of Science -
Valencia College