ADDIS ASHAGEREA
ROCKVILLE,MD
Summary
Customer-focused professional with substantial background in customer service roles. Demonstrated strengths include effective communication, problem-solving skills, and maintaining high levels of customer satisfaction. Successfully improved response time and resolution rates in previous positions, showcasing ability to thrive in fast-paced environments requiring strong organizational and multitasking skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Colonial Parking
Washington, DC
03.2025 - Current
- Assisted customers with parking inquiries and directions.
- Managed payment processing for parking transactions.
- Monitored parking areas for safety and compliance.
Sales Associate
Smithsonian Enterprises
Washington , DC
06.2016 - 02.2019
- Assisted customers in product selection and provided knowledgeable recommendations.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Aircraft appearance service leather cleaing
Ready Jet
Regen National Airport Washington, DC , DC
05.2014 - 05.2016
- Turnaround cleaning, quick cleaning between fights (trash removal, vacuuming, wiping surfaces).
- Deep cleaning is often done thoroughly overnight or during extended downtime, including carpets, seat cushions, walls, and overhead bins.
- Lavatory and galley cleaning.
- Upholstery and carpet shampooing.
- Worked with cross-functional teams to achieve goals.
Packaging Operator
Taylor Farm
Annapolis , MD
06.2011 - 12.2013
- Operated packaging machinery for various food products at a Taylor farm company.
- Assisted in training new operators on equipment use and safety procedures.
- Maintained a clean and safe work environment by adhering to safety procedures.
- Verified that labels were correctly attached to packages before boxing them up for shipment.
- Processed finished product by moving through packaging machines.
- Labeled packaged products accurately according to specifications.
Teacher
Kokeb primary secondary & preparatory school
Addis Ababa, Ethiopia, Addis Ababa
06.2009 - 10.2010
- Developed engaging lesson plans for diverse student learning needs.
- Implemented classroom management techniques to maintain a positive learning environment.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Led students through safety procedures for active shooter and fire drills.
Data Encoder
Addis Ababa University
Addis Ababa , Ethiopia, Addis Ababa
11.2005 - 04.2006
- Entered and verified data into university databases accurately.
- Collaborated with faculty to ensure data integrity and completeness.
- Utilized spreadsheet software to manage large datasets effectively.
- Performed quality control checks on all entered data before submitting it for review or approval.
- Scanned, sorted and entered paper files into digital database.
General Mechanical Maintenance
Dejen General metal work company
Addis Ababa, Ethiopia, Addis Ababa
07.1993 - 08.2004
- Monitored equipment performance and identified maintenance needs.
- Documented operational data and reported findings to supervisors.
- Inspected and repaired motors, pumps, and HVAC compressors and fans.
- Perform preventative maintenance on mechanical systems.
- Install and repair pipes, faucets, toilets, and water heaters.
- Unclog drain and sewage lines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Building Maintenace Engineer
Prince George's Community College
Upper Marlboro, MD07-2025
Associate of Science - Computer Science
New GENERATION UNIVERSITY
Addis, Ababa,Ethiopia 09-2004
Associate of Science - General Mechanics
Tegebared Polytechnic Collage
Addis Ababa , Ethiopia 07-2000
Skills
- Building maintenance
- Equipment repair
- Customer service
- computer skill
- language skill
Certification
- Regen National Airport Sm
Timeline
Customer Care Associate
Colonial Parking
03.2025 - Current
Sales Associate
Smithsonian Enterprises
06.2016 - 02.2019
Aircraft appearance service leather cleaing
Ready Jet
05.2014 - 05.2016
Packaging Operator
Taylor Farm
06.2011 - 12.2013
Teacher
Kokeb primary secondary & preparatory school
06.2009 - 10.2010
Data Encoder
Addis Ababa University
11.2005 - 04.2006
General Mechanical Maintenance
Dejen General metal work company
07.1993 - 08.2004
Building Maintenace Engineer
Prince George's Community College
Associate of Science - Computer Science
New GENERATION UNIVERSITY
Associate of Science - General Mechanics
Tegebared Polytechnic Collage
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