Addison Bales
Longview
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
1
1
year of professional experience
Work History
Barista
Three Rivers Christian School
Longview
06.2024 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed cash register and processed transactions with accuracy and integrity.
- Described menu items to customers and suggested products based on stated preferences.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Received and accurately processed customer payments.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Supported highest standards of conduct and service to support company reputation.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Input orders into point of sale system and handled customer payments.
- Created signs and displays to advertise store products or events.
- Described menu items to customers and suggested appealing products.
- Restocked product displays based on demand and projected sales.
- Ordered and received supplies to restock beverage items.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Developed positive relationships with customers through friendly interactions.
Education
Three Rivers Christian School
Longview, WA06-2027
Skills
- Customer service
- Inventory management
- Team collaboration
- Recipe development
- Complaint handling
- Problem-solving
- Strong teamwork
- Relationship building
- Attention to detail
- Creative problem solving
- Effective communication
- Menu memorization
- Drink customization
- Team player
- Espresso machine operation
- Decision-making
- Conflict mediation
- Cash handling
- Positive and professional
- Basic math
- Espresso machine operations
- Cash register operation
- Active listener
- Beverage preparation
- Friendly and outgoing
- Quality control
- Solid problem solver
- Coffee and tea expertise
- Conversant in American Sign Language
- Coffee expertise
- Espresso preparation
- Order taking
- Physical stamina
- Coffee machinery
- Calm demeanor
Languages
American Sign language
Elementary
Affiliations
- Agriculture
- Cheerleading
- Volleyball
- Social events
- Guitar
Accomplishments
- Key Club- Public Relations (May 2023- January 2025)
References
References available upon request.
Timeline
Barista
Three Rivers Christian School
06.2024 - Current
Three Rivers Christian School