Addison Carpien
Winston Salem,north carolina
Summary
Dynamic and adaptable professional with experience at Milners American Southern Restaurant and Aquatech Pool Management. Excelled in customer service, ensuring guest satisfaction and safety. Demonstrated leadership and strong communication, alongside proficiency in first aid and CPR. Skilled in creating welcoming environments and efficiently resolving emergencies, showcasing a blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Hostess
Milners American Southern Restaurant
Winston-Salem, NC
12.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
Lifeguard
Aquatech Pool Management
Clemmons, NC
05.2021 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
Biology
Auburn University
Auburn, ALRonald Wilson Reagan High School
Pfafftown, NC06.2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Adaptability in emergencies
- Safety training
- Customer service
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Interactive communication skills
Timeline
Hostess
Milners American Southern Restaurant
12.2023 - 08.2024
Lifeguard
Aquatech Pool Management
05.2021 - 09.2023
Biology
Auburn University
Ronald Wilson Reagan High School