Harper Middleton
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Demos Restaurant
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
Lifegaurd
YMCA
06.2021 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergencies and provided first aid.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Swim Instructor
YMCA
07.2021 - 07.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Adapted teaching techniques to different learning styles.
- Prepared equipment before each class class and stored items promptly after classes.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
Sales Associate
American Eagle Outfitters, Inc
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05.2025
High School Diploma -
Goodpasture Christian School
Madison, TN05.2021
Skills
- Dining Room Management
- Guest Complaint Resolution
- Guest Engagement
- Public Safety
- Child Supervision
- Training and Mentoring
- Strong Communicator
- Negotiation Tactics
Accomplishments
- At Demos, achieved Coordinator Position by seating with accuracy and efficiency.
Affiliations
- A current member of Alpha Chi Omega, Delta Omega chapter.
- Completed National Honors Society
- Completed Beta Club
- Completed 3 years of Mock Trial in high school
Timeline
Hostess
Demos Restaurant
06.2023 - Current
Swim Instructor
YMCA
07.2021 - 07.2022
Lifegaurd
YMCA
06.2021 - 08.2022
Sales Associate
American Eagle Outfitters, Inc
12.2020 - 02.2021
Bachelor of Arts - Psychology
University of Kentucky
High School Diploma -
Goodpasture Christian School
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