Dedicated professional with a strong customer service background. Skilled in multitasking and clear communication, ensuring positive experiences and satisfaction. Ready to enhance customer interactions in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Bartender
Tanks Country Bar
07.2025 - Current
Maintained cleanliness of bar area, adhering to health and safety regulations.
Mixed and served beverages accurately, ensuring customer satisfaction and repeat business.
Trained new staff on bar operations and customer service best practices.
Engaged with customers to provide personalized service and enhance their experience.
Resolved customer complaints promptly, maintaining a positive atmosphere at the bar.
Barista
The Mill
08.2025 - 06.2026
Prepared and served high-quality beverages while ensuring customer satisfaction.
Operated espresso machines and other coffee equipment efficiently.
Maintained cleanliness and organization of work area to promote safety and efficiency.
Assisted in managing inventory levels to ensure product availability.
Engaged with customers to provide recommendations based on preferences.
Lead Swim Instructor
City of Columbus
11.2023 - 08.2025
Led swim instruction programs for diverse age groups, enhancing aquatic skills and safety awareness.
Developed tailored lesson plans to accommodate varying skill levels and learning styles.
Trained and mentored junior instructors, fostering professional development and instructional consistency.
Implemented performance assessments to track student progress and improve instructional techniques.
Work with kids ages 2 months to 15 years, and teach them swimming skills based on their abilities.
Managed class schedules, ensuring optimal instructor-student ratios for effective learning experiences.
Head Lifeguard
City of Columbus
05.2022 - 08.2025
Supervised daily pool operations, ensuring compliance with safety regulations and protocols.
Trained and mentored junior lifeguards, enhancing team performance and safety awareness.
Developed emergency response procedures, improving incident management efficiency.
Conducted routine inspections of facilities and equipment to maintain safety standards.
Maintained certifications in PO, WSI, First Aid, and CPR
Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
Retail Associate
Billabong USA
12.2024 - 05.2025
Assisted customers with product selection and inquiries to enhance shopping experience.
Managed inventory levels by restocking merchandise and organizing displays.
Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
Collaborated with team members to maintain store cleanliness and organization standards.
Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.