Addison Dewar
Ft. Pierce,FL
Summary
Proven track record at Cheyne Family Chiropractic Centre, enhancing front office efficiency and patient satisfaction through exceptional multitasking and customer service skills. Expert in telephone communication and scheduling, adept at handling sensitive patient interactions with empathy. Demonstrated ability to improve operational flow and client relations, ensuring confidentiality and professionalism.
Overview
3
3
years of professional experience
Work History
Receptionist, Chiro Asst., New Patient Coordinator
Cheyne Family Chiropractic Centre
06.2022 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Hostess
Harbor Cove Restuarant
05.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Lincoln Park Academy
Ft. Pierce, FL05.2022
Skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
Timeline
Receptionist, Chiro Asst., New Patient Coordinator
Cheyne Family Chiropractic Centre
06.2022 - Current
Hostess
Harbor Cove Restuarant
05.2021 - 12.2021
High School Diploma -
Lincoln Park Academy