Summary
Overview
Work History
Education
Skills
Timeline
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Addison Gates

Salt Lake City,UT

Summary

Dynamic and results-oriented professional with a proven track record at Beech Mountain Ski Resort, excelling in customer service and problem-solving abilities. Leveraged exceptional hospitality service expertise and expert skiing technique to enhance guest experiences, leading to significant repeat business. Demonstrated strong work ethic and collaboration, significantly improving team efficiency and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Alpen Inn
05.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Ski and Snowboard Instructor

Beech Mountain Ski Resort
11.2021 - 03.2024
  • Served as a positive ambassador for the sport by encouraging new participants through friendly interactions on and off the slopes.
  • Contributed to the resort''s reputation for quality instruction by consistently receiving positive feedback from clients.
  • Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices in ski/snowboard instruction.
  • Delivered private one-on-one lessons tailored to individual needs, resulting in accelerated skill development for clients.
  • Enhanced student skiing and snowboarding skills by providing tailored instruction based on individual abilities and goals.
  • Assisted in organizing resort events such as races and competitions, promoting camaraderie among students and staff.
  • Increased student safety awareness through comprehensive lessons on equipment use, mountain etiquette, and proper techniques.
  • Assisted in the training of new instructors, sharing expertise and best practices to ensure a high standard of teaching across the team.
  • Conducted group lessons for diverse age ranges, ensuring an engaging and inclusive experience for all participants.
  • Collaborated with fellow instructors to develop innovative teaching methods that improved overall lesson effectiveness.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, leading to repeat business and referrals.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

High School Diploma -

Watauga Innovation Academy
Boone, NC
06.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Order Accuracy
  • Table Bussing
  • Guest Relations Management
  • Physical Fitness
  • Social Media Promotion
  • Terrain Park Proficiency
  • Avalanche safety knowledge
  • Expert Skiing Technique
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking

Timeline

Server

Alpen Inn
05.2022 - 07.2024

Ski and Snowboard Instructor

Beech Mountain Ski Resort
11.2021 - 03.2024

High School Diploma -

Watauga Innovation Academy

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Addison Gates