Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
Provided training to new employees on company policies and procedures.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Social Media Intern
Whitecap Sports Group
05.2024 - 07.2024
Assists Operations Manager with the creation of social media content for both Instagram Posts & Reels.
Brainstorms content idea as well as content locations.
Understands the overall concept of the company, including company core values, the industry, our clients and all other aspects applicable.
Assist in creating analytic performance reports.
Student Educational and Communications Programmer
University of Tampa Office of Fraternity and Sorority Life
Tampa, USA
08.2022 - 12.2023
Oversee FSL-wide programs, including National Hazing Prevention Week, Greeks Give Back, LSF Awards Night, and other programs as directed by the Coordinator of FSL.
Lead a programming committee consisting of members from Order of Omega.
Schedule FSL community-wide programming at the beginning of each semester.
Capture photos/videos of major FL events, creating and maintaining an archive of photos and marketing documents.
Create and send monthly alumni and undergraduate newsletters to all the community members.
Create and update yearly event calendars.
Run and create social media posts for the university's social media accounts.
Orientation Intern
University of Tampa Office of Orientation and Family Engagement
Tampa, USA
08.2022 - 08.2023
Develop and facilitate the recruitment, selection, and training of Week of Welcome Leaders.
Supervise Week of Welcome Team Leaders and maintain regular communication with them.
Oversee summer pre-orientation programs, including the new student mentor program and the New Student Live Q&A Chat.
Provide programmatic support to the Office of Orientation and Family Engagement for Week of Welcome.
Serve as a positive liaison between the Office of Orientation and Family Engagement and university entities, new students, and families.
Uphold a high level of professionalism, respect, and customer service.