Addison Hickey
Bethesda,MD
Summary
Dynamic and results-driven professional with a proven track record at Reformation, where I consistently exceeded sales goals and earned Ref Star recognition. Skilled in POS Systems and Adobe Creative Suite, I excel in delivering exceptional customer service and creating engaging brand experiences. Renowned for my creative problem-solving abilities and effective communication, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Reformation
Bethesda, USA
05.2024 - Current
- Consistently over delivered on weekly sales goals, earning Ref Star in July 2024
- Deliver elevated client experience through a customer first mindset-acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability
- Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS
- Ensure the selling floor reflects the brand and concept standards at all times
Sales Associate
Occasions Gift Store
Potomac, USA
01.2020 - 01.2023
- Provide exemplary customer service to encourage up-sells and customer loyalty
- Operated POS Systems, processing sales and returns accurately and efficiently
- Maintained sales floor through strategic arrangement of merchandise, ensuring exciting and engaging shopping experience
Intern
Method Staging and Design
Bethesda, USA
01.2020 - 01.2022
- Communicated with clients on a day-to-day basis and maintained meticulous organization of consultations and proposals
- Supported all activities pertaining to home staging, including inventory management & planning
Education
Bachelor of Arts - Advertising
Indiana University Bloomington
01.2025
High School -
Connelly School Of the Holy Child
05.2023
Skills
- Customer Service
- POS Systems
- Social Media Management
- Advanced MS Office Suites
- Adobe-Premiere
- Photoshop
- Illustrator
- Creative Problem Solver
- Detail Oriented
- Effective Communicator
Hobbies and Interests
- Content Creation & Video Editing
- Beauty and Wellness
- Pop Culture
- Graphic Design
Extracurricular Activities
CCH Caddie Fund
Gamma Phi Beta, Member of the Social Media Team; Internal Social
Women in Media Club, Member
Timeline
Sales Associate
Reformation
05.2024 - Current
Sales Associate
Occasions Gift Store
01.2020 - 01.2023
Intern
Method Staging and Design
01.2020 - 01.2022
Bachelor of Arts - Advertising
Indiana University Bloomington
High School -
Connelly School Of the Holy Child