Summary
Overview
Work History
Education
Skills
Timeline
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Addison Irwin

Columbus,OH

Summary

Dynamic server with a proven track record at Shenanigans, adept at upselling and providing exceptional customer service. Excelled in a fast-paced environment, enhancing sales and customer satisfaction through effective teamwork and strong multitasking abilities. Demonstrates a warm and friendly demeanor, coupled with proficient POS system operation, ensuring a memorable dining experience for guests. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Server

Shenanigans Bar and Grille
Dover, OH
03.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Sugar Creek Pizza
Carrollton, OH
08.2019 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Some College (No Degree) - Real Estate

Zane State College
Zanesville, OH

Skills

  • Strong Work Ethic
  • Team Player
  • Food and Beverage Upselling
  • Reliable and Responsible
  • Warm and Friendly
  • High Energy and Stamina
  • Team Leadership
  • Cool Under Pressure
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • Memory retention

Timeline

Server

Shenanigans Bar and Grille
03.2023 - 05.2024

Server

Sugar Creek Pizza
08.2019 - 11.2023

Some College (No Degree) - Real Estate

Zane State College

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Addison Irwin