Addison Judson
Summary
Personable Service Manager specializing in process optimization and business profitability. Enhanced team performance by leading through example and fostering employee development. Complied with regulations while delivering exceptional service and cultivating long-term customer loyalty in fast-paced restaurant environments.
Overview
4
4
years of professional experience
Work History
Server
Room service
Charlotte
06.2025 - Current
- Provided exceptional service to high volume of daily customers.
- Guided guests in menu selections and accommodated dietary restrictions to enhance dining experience.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated with kitchen staff for timely order preparation and delivery.
- Processed guest payments efficiently using point-of-sale systems.
- Communicated guest feedback to management for service improvement.
- Delivered attentive customer service to maximize guest satisfaction and loyalty.
- Provided excellent customer service to ensure satisfaction.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to maintain smooth operations.
Service Manager
Coffee Coffee
Mishawaka
09.2023 - 12.2023
- Developed strategies to enhance customer experience by refining product features and streamlining processes.
- Identified and implemented automation opportunities and process re-engineering to increase operational efficiency.
- Resolved customer complaints in a timely manner.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Enhanced customer satisfaction ratings by actively addressing complaints and providing tailored solutions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Cashier
Home Depot
Glendale
04.2023 - 08.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register and POS system to accurately process payments, ensuring a smooth transaction experience for customers.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Worked closely with front-end staff to assist customers.
- Delivered exceptional customer service by utilizing active listening and engagement techniques to enhance customer experience.
Starbucks Cashier
Fry’s
Peoria
07.2022 - 01.2023
- Delivered exceptional customer service, actively promoting loyalty programs to enhance customer retention and drive sales.
- Ensured cash drawer balance at shift start to maintain accurate financial transactions.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Addressed and resolved customer complaints in a professional manner, ensuring adherence to company policy and customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Executed tasks to enhance daily workflow.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
Education
Some College (No Degree) - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer Service
- Customer Service Management
- Conflict Resolution
- Sales Strategy
- Sales Goals
- POS Operations
- Inventory Management
- Inventory management
- Employee training
- Staff training
- Staff Supervision
- Time Management
- Task Prioritization
- Priority management
- Good Decision Making
- Creative Thinking
- Problem Solving
- Problem-Solving
- Safety Awareness
- Active listening
- Staff training
- Time management
- Active listening
Timeline
Server
Room service
06.2025 - Current
Service Manager
Coffee Coffee
09.2023 - 12.2023
Cashier
Home Depot
04.2023 - 08.2023
Starbucks Cashier
Fry’s
07.2022 - 01.2023
Some College (No Degree) - Criminal Justice
University of North Carolina At Charlotte