Addison Kinne
Hooksett,NH
Summary
Customer-focused professional with a solid understanding of hospitality and food and beverage operations. Knowledge of menu items enhancing the dining experience. Proven ability to support restaurant operations through effective communication with staff, ensuring seamless service. Committed to delivering genuine hospitality and exceptional customer service while efficiently fulfilling special requests.
Overview
1
1
year of professional experience
Work History
Waitress
Hilton Garden Inn Hotel
Manchester, New Hampshire
10.2025 - Current
- Streamlined work pace to ensure customer satisfaction and service excellence.
- Managed food orders through POS systems for efficient operations.
- greeted customers, addressed any questions and recommended specials and popular menu picks to increase profits and guest experiences
- Resolved customer complaints swiftly, escalating issues to management when necessary to enhance guest satisfaction.
- checked back with customers throughout meal service to ensure satisfaction
- Trained new staff members on food service protocols and provided in-depth menu knowledge to enhance guest experiences.
- maintained knowledge of menu items to provide recommendations to guests and to ensure the dish is perfectly to the guests' liking
- Collaborated effectively with kitchen staff to maintain workflow consistency.
- Assisted multiple wait staff in times of heavy customer traffic
- Prepared dining areas by rolling silverware and arranging food stations for efficient service during peak hours.
- Monitored drink levels and replenished beverages to maintain customer satisfaction throughout service.
- Cleared and cleaned tables quickly during busy periods to enhance overall customer experience.
- developed positive relationships with multiple regular customers and guest at the hotel during both breakfast and dinner service shifts.
- maintaining accuracy while handling payment, giving change and printing receipts for customers.
- organized take out orders efficiently and according to customer requests
Catering Server
Hilton Garden Inn Hotel
Manchester, New Hampshire
11.2025 - Current
- Set up dining areas for events and banquets efficiently.
- Served food and beverages to guests with attention to detail.
- Maintained cleanliness and organization of service areas throughout events.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Set up tables with appropriate linens and silverware prior to each event.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Ensured silverware was neatly wrapped and napkins organized for a polished guest experience.
- Set up buffets with food presentation standards in mind, ensuring a visually appealing layout.
- Monitored food temperatures during events to ensure safety and quality standards were met.
- Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Provided exceptional service to high volume of daily customers.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Communicated effectively with co-workers to ensure smooth operation during events.
Head Food Runner
Hilton Garden Inn Hotel
Manchester, New Hampshire
04.2025 - Current
- Delivered food promptly to guest tables in restaurant and event spaces.
- Coordinated with kitchen staff to ensure accurate food orders and special requests.
- Monitored food presentation to uphold Hilton Garden Inn quality standards.
- Assisted servers in managing guest needs and providing excellent customer service.
- Trained new food runners on procedures and best practices for efficiency.
- Managed a team of Food Runners while providing guidance on proper procedures.
- Communicated effectively with team members to streamline service flow during busy periods.
- Examined trays prior to delivery for correct portion size, temperature, garnish.
- Communicated regularly with waitstaff about order status updates throughout the shift.
- Checked tickets for accuracy prior to delivery of meals to customers.
- Adhered to all health code regulations regarding food storage, sanitation, and temperature control.
- Conducted regular inventories of supplies and reported shortages or discrepancies immediately.
- Responded promptly to complaints or issues raised by guests regarding their orders.
- Collaborated with chefs on special requests from customers.
- Kept track of daily specials and communicated changes with waitstaff promptly.
- Verified orders with customers before delivering them.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
Education
High School Diploma -
Virtual Learning Academy Charter School
Exeter, NH05-2026
Skills
- Point of sale (POS) system operations
- Food safety
- Menu knowledge
- High volume dining
- Tableside service
- Customer service
- Guest greeting
- Team collaboration
- Communication skills
- Cleanliness
- Time management
- Payment handling
- Decision-making
- Memory retention
- Decision-making
Accomplishments
- Employee of the Quarter - October 2025
Timeline
Catering Server
Hilton Garden Inn Hotel
11.2025 - Current
Waitress
Hilton Garden Inn Hotel
10.2025 - Current
Head Food Runner
Hilton Garden Inn Hotel
04.2025 - Current
High School Diploma -
Virtual Learning Academy Charter School