Summary
Overview
Work History
Education
Skills
Timeline
Generic

Addison Komarek

Basehor

Summary

At The UPS Store, I excelled as a Customer Service Representative, mastering product knowledge and conflict resolution. Skilled in active listening and call management, I significantly improved customer satisfaction through personalized service and effective problem-solving. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

UPS Customer Service Representative

Ups Store
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders
  • Provided coaching and mentoring to new hires
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Communicate with customers and answer inquires in person/over the phone/through Email
  • Answer calls/respond to Emails

Education

No Degree -

Basehor Linwood High School
Basehor, KS
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Follow-up skills
  • Call management

Timeline

UPS Customer Service Representative

Ups Store
05.2024 - Current

No Degree -

Basehor Linwood High School
Addison Komarek