At The UPS Store, I excelled as a Customer Service Representative, mastering product knowledge and conflict resolution. Skilled in active listening and call management, I significantly improved customer satisfaction through personalized service and effective problem-solving. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.