Hayden Jetton
Peoria,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
UPS Store Center Customer Service Representative
UPS Customer Center
Peoria, AZ
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
BBA - Sports Management
Grand Canyon University
Phoenix, AZ04-2027
Skills
- Information Security
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Courteous Demeanor
- Critical Thinking
- Problem-Solving Abilities
- Team Development
- Customer Service
Affiliations
- 4 Years of high school football
- 3 Years of high school track
Accomplishments
- Top 3 - High School Regionals/Shot Put
References
- Brian Bacon Sr. (623-628-0453)
- Brian Bacon Jr. (623-570-7070)
- Dan Johnson (623-330-5654)
Timeline
UPS Store Center Customer Service Representative
UPS Customer Center
02.2022 - Current
BBA - Sports Management
Grand Canyon University
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