Lashanta Farley
Winston-Salem,NC
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
VXI
08.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Financial Services Representative
Fidelity Investments
03.2019 - 06.2022
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Built and established relationships with clientele to improve future business opportunities.
Retail Sales Associate
Bath & Body Works
10.2018 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Hostess
Chilli's Grill & Bar
02.2015 - 10.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Associate of Applied Science - Medical Assisting
Living Arts College
High Point, NCHigh School Diploma -
RJ Reynolds High School
Winston-Salem, NC06.2013
Skills
- Customer Relationship Building
- Account Documentation
- Loan Applications
- Time Management
- Retirement Planning
- Customer Service
- Attention to Detail
- Report Generation
- Appointment Scheduling
- Complaint Resolution
- Information Security
- Medical Terminology Knowledge
- Computer Proficiency
- Active Listening
Timeline
Call Center Customer Service Representative
VXI
08.2022 - 12.2022
Financial Services Representative
Fidelity Investments
03.2019 - 06.2022
Retail Sales Associate
Bath & Body Works
10.2018 - 03.2019
Hostess
Chilli's Grill & Bar
02.2015 - 10.2018
Associate of Applied Science - Medical Assisting
Living Arts College
High School Diploma -
RJ Reynolds High School