Addison Mansur
Royse City,TX
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to enhance communication efficiency and streamline processes, ensuring high levels of satisfaction and operational success.
Overview
13
13
years of professional experience
Work History
Homemaker
Self-employeed
Royse City, TX
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Administrative Assistant
MD Engineering
Plano, TX
09.2018 - 10.2019
- Managed scheduling and coordination of meetings for engineering teams, enhancing communication efficiency.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Provided administrative support for project management, ensuring timely completion of deliverables.
- Streamlined office procedures, resulting in improved workflow and reduced operational delays.
- Coordinated travel arrangements for staff, optimizing itineraries to save time and resources.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Auto Claims Adjuster
State Farm
Richardson, TX
10.2015 - 08.2018
- Evaluated auto claims to determine coverage and liability based on policy guidelines.
- Collaborated with clients to gather necessary documentation and evidence for claim processing.
- Analyzed accident reports, statements, and estimates to ensure accuracy in claims handling.
- Mentored junior adjusters on best practices for efficient claims evaluation and customer service.
- Led initiatives to improve claims processing workflows, enhancing overall team productivity.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
Customer Service Representative
Torchmark Corporation
McKinney, TX
08.2013 - 02.2015
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Managed account updates, ensuring accuracy and compliance with company policies.
- Trained new representatives on systems and procedures to improve service quality.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Led initiatives to reduce response times, increasing efficiency in handling customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Nursing
Arizona College of Nursing
Dallas, TX04-2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Homemaker
Self-employeed
10.2019 - Current
Administrative Assistant
MD Engineering
09.2018 - 10.2019
Auto Claims Adjuster
State Farm
10.2015 - 08.2018
Customer Service Representative
Torchmark Corporation
08.2013 - 02.2015
Nursing
Arizona College of Nursing