Addison Pachasa
Kansas City
Summary
Dynamic Customer Service Representative with a strong background in problem solving. Experienced in fast paced environments working with a variety of teams. Seeking to move out of an office workspace and apply the skills developed in customer service background to a more active and physical environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IFIT
05.2022 - Current
- Resolved customer complaints efficiently through active listening and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on processes and procedures
- Adapted quickly to new software tools to assist helping customers learn them
- Helped customers troubleshoot technical problems with equipment
Customer Service Representative
Results Call Center
06.2019 - 05.2022
- Assisted customers with inquiries and provided product information.
- Helped customers troubleshoot through mobile app software
- Connecting SoS call customers with the proper services to help them with their emergency situations
Store Associate
HyVee Foods
03.2017 - 06.2019
- Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
- Operated cash register efficiently, ensuring accurate transactions and excellent customer service.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
General Studies
Park Hill South
4500 NW River Park Dr, Riverside, MO 6415005-2017
Skills
- Critical thinking
- Time management
- Team collaboration
- Problem-solving
- Inventory organization
- Multitasking and prioritizing duties
Timeline
Customer Service Representative
IFIT
05.2022 - Current
Customer Service Representative
Results Call Center
06.2019 - 05.2022
Store Associate
HyVee Foods
03.2017 - 06.2019
General Studies
Park Hill South
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