Addison Reed
Conroe,TX
Summary
Dedicated customer service representative skilled in problem-solving and team collaboration. Proven ability to resolve customer issues promptly and maintain professionalism in high-stress situations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
HEB Grocery Store
The Woodlands, TX
11.2025 - Current
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Collaborated with team members to resolve customer issues effectively and promptly.
- Processed transactions accurately using point-of-sale systems to streamline checkout operations.
- Maintained cleanliness and organization of store displays, enhancing overall customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Host/Server
Red Lobster
The Woodlands, TX
07.2025 - 10.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Maintained cleanliness of dining area, enhancing customer experience.
- Took guest reservations and managed waitlist efficiently.
- Supported training of new team members on operational procedures and standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
Education
No Degree -
The Woodlands High School
The Woodlands, TXSkills
- Customer service
- Product knowledge
- Cleaning and sanitizing
- Store organization
- Multitasking
- Team collaboration
- Conflict resolution
- Adaptability and flexibility
- Active listening
- Problem-solving
- Customer engagement
- Hospitality
Timeline
Customer Service Representative
HEB Grocery Store
11.2025 - Current
Host/Server
Red Lobster
07.2025 - 10.2025
No Degree -
The Woodlands High School