Addison Retzlaff
Summary
Adept at multitasking and maintaining high service standards, I excelled as a Server at The Village Inn, where I seamlessly managed multiple tables and ensured customer satisfaction. My proficiency with POS systems and commitment to cleanliness highlight my hard and soft skills, contributing to efficient operations and memorable guest experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Village Inn
4984 N Holland Sylvania Rd, Sylvania OH 43560
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelors of Nursing - Nursing
University of Toledo
Toledo, OH03-2028
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Order Accuracy
Certification
- First Aid Certification - American Red Cross.
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Additional Information
I completed 2 years of a medical academy in my high school where I completed 8-10 weeks of clinicals at St Vincent's hospital in Toledo Ohio. I also received my Phlebotomy certification and my Patient Care Technician certification, I had to successfully complete at least 40 venipunctures and 10 dermapuncutures.
Timeline
Server
The Village Inn
04.2023 - Current
Bachelors of Nursing - Nursing
University of Toledo