Addison Rice
Idaho Falls,ID
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
First American Mortgage Solutions
Idaho Falls, ID
11.2018 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Monitored staff performance and provided feedback for improvement.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed strong relationships with customers through excellent customer service practices.
Education
Bachelor of Science - Business Management
Brigham Young University - Idaho
Rexburg, ID12-2019
Skills
- Project Management
- Quality Assurance
- Staff Supervision
- Performance monitoring
- Customer Relations
- Operations Management
- Human Resources
- Employee Development
- Task Delegation
- HR knowledge
- Project Planning
Accomplishments
- First American Quarter Service Hero Award
- First American Emerging Leader
References
References available upon request.
Timeline
Operations Supervisor
First American Mortgage Solutions
11.2018 - Current
Bachelor of Science - Business Management
Brigham Young University - Idaho
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