Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Addison Riley

Addison Riley

Humble,TX

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Medical Receptionist

Vytalus Medical Group
12.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Education

High School Diploma -

Home Schooled
Humble, TX
05-2023

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • HIPAA compliance
  • Insurance verification
  • Payment collection
  • Reminder calls
  • Patient relations
  • EMR / EHR

Certification

  • CPR Certified

Timeline

Medical Receptionist

Vytalus Medical Group
12.2022 - Current

High School Diploma -

Home Schooled

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