Addison Wagner
Holland,MI
Summary
Accomplished Shift Supervisor with a proven track record at Starbucks, adept in staff management and customer-oriented services. Excelled in employee training, maintaining workplace safety, and enhancing customer satisfaction through effective conflict resolution. Demonstrates strong decision-making capabilities and a positive attitude, significantly improving team productivity and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Lead
SpartanNash
08.2022 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Barista
Biggby
01.2022 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
SpartanNash
03.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Beechwood Grille
08.2018 - 08.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Chemical Engineering
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
West Ottawa High School
Holland, MI05.2020
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety understanding
- Conflict resolution techniques
- Schedule Management
- Team Leadership
- Problem-Solving
- Team Supervision
- Staff Supervision
- Positive Attitude
- Decision-making capabilities
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Shift Lead
SpartanNash
08.2022 - 11.2023
Barista
Biggby
01.2022 - 07.2022
Cashier
SpartanNash
03.2020 - 07.2021
Host
Beechwood Grille
08.2018 - 08.2020
Chemical Engineering
Grand Rapids Community College
High School Diploma -
West Ottawa High School