Addison Warners

• Exhibited strong focus and effective communication skills in high-pressure, noisy environments while utilizing headset and computer-based systems.
• Managed simultaneous operations by diligently tracking customer flow, equipment performance, safety protocols, and team interactions to enhance operational efficiency.
• Quickly learned product terminology, procedures, codes, and system functions and applied them accurately during daily operations.

• Maintained a calm, professional demeanor while assisting upset, frustrated, or distressed individuals.
• Applied active listening skills and targeted questioning to gather essential information and clarify requests, ensuring accuracy before taking action.
• Managed competing requests and adjusted workflow efficiently to address urgent needs
• Used professional judgment to determine when issues required escalation to a supervisor or manager.

• Evaluated customer requests to determine urgency and nature of each issue.
• Documented incidents, customer concerns, equipment issues, and operational information for follow-up and management review.
• Demonstrated reliability by working early morning, evening, weekend, holiday, and extended shifts.
• Adapted to high-pressure environments by working extended shifts and delivering reliable service during peak customer volume.

Completing a Forensic Science degree with a minor in Criminology and Criminal Justice