Summary
Overview
Work History
Education
Skills
Timeline
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Addisu Aka Eddie Fantahun

Houston,TX

Summary

Dynamic IT Technician with a proven track record at TST Contractor, excelling in troubleshooting and diagnostics. Enhanced network efficiency through optimized configurations and provided exceptional desktop technical support. Known for problem-solving and collaboration, consistently improving user experience and system performance while training junior technicians in best practices.

Overview

25
25
years of professional experience

Work History

IT Technician

TST Contractor
08.2024 - Current
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Assisted in development of system security protocols.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Installed and configured operating systems and applications.

Technician

Datawatch Systems
01.2017 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Installation and Service Technician

Kastle Systems
07.2000 - 03.2016
  • Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
  • Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
  • Developed customized solutions for unique client challenges within available technology offerings.
  • Streamlined service processes by maintaining accurate documentation of work orders, service records, and inventory levels.
  • Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
  • Maximized system performance with routine preventive maintenance procedures for clients'' equipment.
  • Increased team productivity by providing on-the-job training to junior technicians in installation and repair procedures.

Education

Associate of Applied Science - Computer And Information Sciences

MTI
Houston, TX
08-1998

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Troubleshooting and Diagnostics
  • Problem-solving
  • Technical troubleshooting
  • Teamwork and collaboration
  • Troubleshooting network issues
  • Hardware and software repair
  • System maintenance
  • Device installation

Timeline

IT Technician

TST Contractor
08.2024 - Current

Technician

Datawatch Systems
01.2017 - Current

Installation and Service Technician

Kastle Systems
07.2000 - 03.2016

Associate of Applied Science - Computer And Information Sciences

MTI

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Addisu Aka Eddie Fantahun