Addisyn Stinson
A results-driven and highly dedicated Store Manager with a proven track record of increasing sales, expanding clientele, and driving business growth across two Poketastic store locations. Demonstrates strong leadership abilities through training and developing employees into capable Customer Service Representatives, all while preparing team members to independently manage store opening and closing procedures, and maintaining high operational standards. Recognized for outstanding customer service and exceptional efficiency in resolving customer complaints, ensuring positive customer experiences and customer retention. Consistently works to meet and exceed monthly company goals through effective team management, strong customer relationships, and a goal-oriented approach to daily operations. Combines hands-on management experience with a strong background in customer service, communication, problem-solving, and operational efficiency, contributing to the continued success and growth of the business.
Work History
Customer Service Representative
4 Months- Managed daily store operations, ensuring smooth customer service and consistent sales floor presentation.
- Supervised associates, assigned tasks, and supported training for store procedures and service standards.
- Monitored inventory levels, completed stock replenishment, and reduced out-of-stock merchandise.
- Maintained POS accuracy, processed transactions, and resolved register discrepancies promptly.
- Addressed customer concerns professionally, preserving satisfaction and store reputation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
1 Year 6 Months- Managed daily store operations, ensuring smooth customer service and consistent sales floor presentation.
- Supervised associates, assigned tasks, and supported training for store procedures and service standards.
- Monitored inventory levels, completed stock replenishment, and reduced out-of-stock merchandise.
- Maintained POS accuracy, processed transactions, and resolved register discrepancies promptly.
- Addressed customer concerns professionally, preserving satisfaction and store reputation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.