Addre Johnson
Union
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Claims Representative
Mutual of Omaha
Omaha
02.2025 - Current
- Provided clear explanations of coverage details, policy terms, and claim procedures to customers
- Assisting customers in filing various claims for Accident, hospital, indemnity, critical illness, and short-term disability.
- Communicated effectively with policyholders regarding the status of their claims throughout the entire process
- Maintained detailed records of all interactions and correspondence for claims
- Communicate clearly with clients about claim statuses and requirements.
- Educate clients on various life insurance and annuity products to help them make informed financial decisions.
- Conduct thorough needs analysis to assess clients' requirements and provide customized insurance solutions.
- Maintain client relationships by providing ongoing support and ensuring policy reviews are conducted regularly.
- Collaborate with underwriters to expedite the application process and ensure timely policy issuance.
- Adhere to ethical standards and regulatory guidelines to protect clients' interests and uphold the reputation of the company
Customer Service Representative
Protective Life Insurance
Covington
10.2023 - 02.2025
Corporate Recruiter
Sterling Medical
Cincinnati
04.2023 - 10.2023
- Design and implement overall recruiting strategy.
- Develop and update job descriptions and job specifications.
- Prepare recruitment materials and post jobs to appropriate job boards/newspaper
Healthcare Recruiter
Health Carousel
Cincinnati
01.2022 - 04.2023
- Collect resumes, certifications, and pertinent information for credential validation.
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates.
- Implement recruiting strategies to identify highly qualified candidates for active job openings.
- Experienced in contract negotiation to secure competitive compensation packages, including hourly rates, housing allowance, travel reimbursements, and other benefits.
- Implemented Screening processes and verification strategies to identify high-quality candidates.
- Foster strategic partnerships with nursing schools and healthcare organizations to source potential applicants.
- Create and post new listing on various job boards to attract applicants.
Customer Service Representative
GreenSky Trade Credit
Crestview Hills
02.2020 - 02.2022
- Managed collection activities on delinquent accounts.
- Contacted customers via phone and email to negotiate repayment plans.
- Maintained detailed records of all
- Help customers apply for loans for home improvement, solar and dental work.
- Conduct outbound calls to customers to gather information on vendor project status, explain loan and payment options, and be the liaison between vendors and customers for questions and concerns.
Customer Service Representative
Healthwarehouse.com
Florence
06.2018 - 02.2020
- Processed payments for medications over the phone for inbound and outbound calls.
- Managed over-the-phone medication orders and verified personal contact information.
- Conducted business-related communication via email with patients for all order-related questions and concerns.
- Made outbound calls to physicians' offices to negotiate contract work with the company.
- Participated in patient correspondence to resolve any medication issues.
Education
High School -
Larry A. Ryle High School
Skills
- Policy explanation
- Customer engagement
- Record management
- Effective communication
- Problem solving
- Detail orientation
- Relationship building
- Decision-making
- Screening processes
- Time management
- Applicant tracking systems
- HIPAA expert
- Excel
- Microsoft word
- PowerPoint
Timeline
Claims Representative
Mutual of Omaha
02.2025 - Current
Customer Service Representative
Protective Life Insurance
10.2023 - 02.2025
Corporate Recruiter
Sterling Medical
04.2023 - 10.2023
Healthcare Recruiter
Health Carousel
01.2022 - 04.2023
Customer Service Representative
GreenSky Trade Credit
02.2020 - 02.2022
Customer Service Representative
Healthwarehouse.com
06.2018 - 02.2020
High School -
Larry A. Ryle High School