Ade Banks

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; Ensure execution of Company policies and standards;

Hold team accountable for store conditions and results

Manage and support the truck processes and lead the teams to ensure standards are met

IIncreased sales by developing and implementing successful merchandising strategies.

Achieve your KPI’s and manage your team to achieve their role KPI’s

Manage, execute and support the planogram process (POG’s) to standard.

Manage, execute and support the AD set processes.

Manage and execute shrink and safety programs.

Serve as Manager on Duty (MOD)

Along with all Store Manager responsibilities

This was a concept store where I would work closely with the corporate office.

Within this time period, I was acting as DM for the surrounding stores.

I opened 9 rue21's from empty units to full running buildings and sadly closed 11 buildings when the company had to make very difficult decisions.

SM of the first aerie store in the United States

Consistently ran a 3.1% or above app to trans- surpassing goal

Store Manager of multiple locations- not at once