Summary
Overview
Work History
Education
Skills
Certification
Awardsdistinctions
Timeline
Generic

Brianna Douglas

Hayes,VA

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Riverwalk Restaurant
04.2024 - Current
  • Opened and established a new restaurant, coordinating pre-opening activities such as staff recruitment, kitchen setup, menu development, and marketing strategy implementation.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Front of House Manager

Water Street Grille
03.2023 - 04.2024
  • Directly managed a team of 40+ employees, overseeing daily operations, providing guidance, feedback, and support ensuring team performance adherence to company guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Increased sales with targeted marketing promotions and event planning for special occasions.

Patient Care Technician

Riverside Regional Medical Center
08.2022 - 06.2023
  • Promoted a safe and inclusive environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Participated in ongoing professional development opportunities to stay current.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

Server

Water Street Grille
04.2022 - 03.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Teacher Assistant and Dance Director

Ware Academy
04.2021 - 08.2022
  • Teacher Assistant: helping with lesson plans, instructing small groups, school events, organizing and preparing the classroom, communicating with families, and supporting colleges
  • Dance Teacher: Overseeing our biannual performances, lesson plans, communication with colleagues and parents, and working alongside our team to create a successful performance

Server

The Wild Horse Cafe
06.2017 - 03.2022
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Nursing

Rappahannock Community College
Glenns, VA

Advanced Diploma -

Gloucester High
Gloucester, VA
06.2020

EMT-B -

New Horizons Technical
Hampton, VA
06-2019

Skills

  • Operations Management
  • Strong Medical Background
  • Organized
  • Team Player
  • Leadership
  • Attention to detail
  • Training and coaching
  • Adaptability

Certification

  • State and National EMT-B Certified, B201805153
  • CPR/First Aid
  • FEMA Certified
  • Child Abuse and Neglect
  • MAT
  • Professional Development
  • Food Safety and Nutrition

Awardsdistinctions

  • EMT Class President
  • Technical Honor Society
  • Governor's Health Science Academy
  • Beta Club

Timeline

General Manager

Riverwalk Restaurant
04.2024 - Current

Front of House Manager

Water Street Grille
03.2023 - 04.2024

Patient Care Technician

Riverside Regional Medical Center
08.2022 - 06.2023

Server

Water Street Grille
04.2022 - 03.2023

Teacher Assistant and Dance Director

Ware Academy
04.2021 - 08.2022

Server

The Wild Horse Cafe
06.2017 - 03.2022

Advanced Diploma -

Gloucester High

Nursing

Rappahannock Community College

EMT-B -

New Horizons Technical

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Brianna Douglas