- Music
- Photography
- Creative Writing
- Strategy Games
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
Adeanna Pilkington
Logan
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rocky Brands, Inc.
Nelsonville, OH
02.2024 - Current
- Customer Service Representative
- I currently provide customer support through multi-channels, like inbound/outbound calls, live chat, and email. I process orders and returns while maintaining strong product knowledge to recommend upgrades and alternatives, helping convert inquiries into sales. Resolved customer concerns by troubleshooting e-commerce issues, documenting cases, and collaborating with technical and e-commerce teams to improve the online experience. I delivered accurate information, routed requests appropriately, and ensured timely resolution of issues to support customer satisfaction and retention.
Customer Service Specialist; Administrative Associate
Career Connection
Athens, OH
01.2022 - 08.2022
- Administrative Associate - Athens County Children’s Services
- As a personable Administrative Assistant at Athens County Children’s Services, I excel at fostering positive relationships with clients, staff, and management through effective communication. I am proficient in intricate problem-solving and conflict resolution, with a keen eye for resource allocation and schedule management.
- Customer Service Specialist - QuidelOrtho
- In my role as a Customer Service Specialist at QuidelOrtho, I managed domestic customer orders and responded to inquiries from distributors and Quidel Sales regarding products and orders. My main objective was to ensure overall customer satisfaction by following established procedures and guidelines and working under general supervision. In specific situations, I might receive more detailed instructions for a particular assignment, but all decision-making was based on established procedures for the position.
Customer Service Lead; Agent
Tailored Management
Columbus, OH
06.2017 - 02.2019
- I have experience as a customer service agent with a focus on providing attentive service to customers, possessing a positive attitude, and strong interpersonal skills. My duties involve processing tickets, checking baggage, assigning seats, and ensuring compliance with various regulations. I was also a local station lead, overseeing ground operations for an airline at Rickenbacker Airport, including passenger ticketing, baggage services, boarding, and aircraft servicing. My role included ensuring on-time departures, managing customer service agents and ground operations agents, and overseeing local safety programs.
Cashier
Dollar General
Baltimore & Logan, OH
01.2016 - 02.2017
- I was responsible for customer service and cash register operations. Customer service involved welcoming and assisting guests with product information and directions. At the cash register, they scanned items, handled payments, gave change, and packed purchases. Additionally, they performed tasks like unloading deliveries, stocking shelves, and maintaining store cleanliness.
Sandwich Artist
Subway
Baltimore, OH
09.2015 - 01.2016
- As a Subway employee, I was respectful and at ease in fast-paced work settings. My responsibilities as a Sandwich Artist involved greeting and serving customers, preparing food, handling payments, and additional tasks like maintaining cleanliness and restocking supplies in dining and kitchen areas.
Education
High School diploma -
Logan-Hocking High School
Logan, OH05.2015
Skills
- Patience
- Empathy
- Problem Solving
- Positive Communication
- Community Management
- Conflict Resolution
- Leadership and Decision-Making
- Technical Proficiency
- Critical thinking
- Data entry
- Customer service
- Active listening
Interests
Timeline
Customer Service Representative
Rocky Brands, Inc.
02.2024 - Current
Customer Service Specialist; Administrative Associate
Career Connection
01.2022 - 08.2022
Customer Service Lead; Agent
Tailored Management
06.2017 - 02.2019
Cashier
Dollar General
01.2016 - 02.2017
Sandwich Artist
Subway
09.2015 - 01.2016
High School diploma -
Logan-Hocking High School
HOBBIES
Writing - Demonstrates effective written communication skills, attention to detail, and the ability to convey information clearly and concisely to customers and other staff members., Spending Time with Family - Emphasizes the value of relationships, empathy, and understanding, which translates into the ability to connect with customers on a personal level and provide empathetic support., Avid Gamer - It can show problem-solving, strategic thinking, adaptability, and persistence—skills that can be applied to effectively resolve customer issues and enhance their experience with the company.
SOCIAL MEDIA
- Https://www.linkedin.com/in/adeanna-ansel-5385ba16a/