Hi, I’m
ADEBAYO SURAJUDEEN
IT Support Specialist
Camby,IN
Overview
6
years of professional experience
2
Certifications
14
years of post-secondary education
Work History
ResCare ServicesIndianapolis, IN
IT Support Specialist
04.2017 - 06.2023
Job overview
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Education
Baptist High SchoolIdi Ishin Jericho Ibadan
High School Diploma
09.2000 - 09.2007
Alayande College of Education Oyo State Nigeria
National Certification Education from Business Administration
01.2009 - 06.2012
Ivy Tech Community College of IndianaIndianapolis, IN
Associate of Applied Science from IT Support Specialist
01.2020 - 05.2023
Timeline
Helpdesk Support, Ivy Tech Community College, 2023
05-2023
Certified Wireless Technician, Certitrek Group, May 2023 - May 2026
05-2023
Ivy Tech Community College of Indiana
Associate of Applied Science from IT Support Specialist
01.2020 - 05.2023
IT Support Specialist
ResCare Services
04.2017 - 06.2023
Alayande College of Education
National Certification Education from Business Administration
01.2009 - 06.2012
Baptist High School
High School Diploma
09.2000 - 09.2007