Overview
Work History
Education
Timeline
Hi, I’m

ADEBAYO SURAJUDEEN

IT Support Specialist
Camby,IN

Overview

6
years of professional experience
2
Certifications
14
years of post-secondary education

Work History

ResCare Services
Indianapolis, IN

IT Support Specialist
04.2017 - 06.2023

Job overview

  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.

Education

Baptist High School
Idi Ishin Jericho Ibadan

High School Diploma
09.2000 - 09.2007

Alayande College of Education
Oyo State Nigeria

National Certification Education from Business Administration
01.2009 - 06.2012

Ivy Tech Community College of Indiana
Indianapolis, IN

Associate of Applied Science from IT Support Specialist
01.2020 - 05.2023

Timeline

Helpdesk Support, Ivy Tech Community College, 2023

05-2023

Certified Wireless Technician, Certitrek Group, May 2023 - May 2026

05-2023

Ivy Tech Community College of Indiana

Associate of Applied Science from IT Support Specialist
01.2020 - 05.2023

IT Support Specialist

ResCare Services
04.2017 - 06.2023

Alayande College of Education

National Certification Education from Business Administration
01.2009 - 06.2012

Baptist High School

High School Diploma
09.2000 - 09.2007
ADEBAYO SURAJUDEENIT Support Specialist