Adeela Muskaan
Houston,TX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Overview
3
3
years of professional experience
Work History
Sales Representative
AV Diamond
Houston, Texas
05.2024 - 10.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Listened to customer needs to identify and recommend best products and services.
- Av Web 4 jewelers
- Sold online website solutions to jewelry businesses, exceeding sales targets and expanding customer base.
- Presented and explained various website plans, tailoring solutions to meet clients' specific needs.
- Managed a large portfolio of customers, ensuring timely resolution of queries, concerns, and complaints.
- Provided exceptional customer support through multiple channels (phone, email, chat), fostering long-term relationships.
- Addressed technical issues, collaborated with development team to resolve website-related problems.
Sales Associate
Zara
Houston, Texas
02.2023 - 09.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
Dispatcher
CWI Towing Company
Houston, TX
10.2023 - 02.2024
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
Receptionist
Tony & Guy’s Salon
Houston, TX
05.2022 - 02.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Data Entry Operator
Sk Diamonds
Houston, TX
06.2021 - 12.2021
- Assisted with research projects by gathering, analyzing, and summarizing data.
- Managed workflow processes related to document management tasks efficiently.
- Inputted customer data into computer database accurately and quickly.
- Updated existing data records and deleted unnecessary files.
Education
High School Diploma -
Federal Board Of Lahore
Pakistan06-2019
Skills
- Sales closing
- Network development
- Customer Service
- Business Development
- Customer Retention
- Lead Generation
- Sales consultation
- Client Service
- Records Management
- Relationship selling
Timeline
Sales Representative
AV Diamond
05.2024 - 10.2024
Dispatcher
CWI Towing Company
10.2023 - 02.2024
Sales Associate
Zara
02.2023 - 09.2024
Receptionist
Tony & Guy’s Salon
05.2022 - 02.2023
Data Entry Operator
Sk Diamonds
06.2021 - 12.2021
High School Diploma -
Federal Board Of Lahore