Adefunke Akintola
Houston,TX
Summary
Dynamic Grievance Coordinator at Anikdam Service Loc with expertise in dispute resolution and cross-functional coordination. Spearheaded process improvements, enhancing efficiency by 30%. Proven ability to build relationships and mentor teams, ensuring compliance and fostering a collaborative environment. Committed to delivering exceptional client satisfaction through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Grievance Coordinator
Anikdam Service Loc
01.2024 - Current
- Provided expert guidance to clients on navigating the grievance system, empowering them to make informed decisions about their cases.
- Spearheaded initiatives for continuous improvement in the grievance management process, resulting in increased efficiency across the department.
- Cultivated a collaborative work environment with team members, fostering efficiency in addressing grievances.
- Conducted regular audits of resolved cases to identify potential improvements or errors within the system.
Customer Service Representative
Tobs Braiding Salon Llc
11.2018 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Library Assistant
Lagos State University
06.2011 - 03.2017
- Provided expert guidance to clients on navigating the grievance system, empowering them to make informed decisions about their cases.
- Spearheaded initiatives for continuous improvement in the grievance management process, resulting in increased efficiency across the department.
- Cultivated a collaborative work environment with team members, fostering efficiency in addressing grievances.
- Conducted regular audits of resolved cases to identify potential improvements or errors within the system.
Corporate Legal Associate
Sholanke & Sholanke Lawal Firm
05.2015 - 05.2017
- Conducted comprehensive due diligence investigations for corporate transactions, mitigating risks for clients.
- Developed strong working relationships with clients, resulting in repeat business and referrals.
- Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
- Assisted senior attorneys in preparing for trial, contributing to successful outcomes in numerous cases.
- Increased client satisfaction by providing timely and accurate legal research on various topics.
- Managed complex litigation matters, coordinating with multiple parties to achieve favorable results.
- Negotiated favorable settlements in various disputes, saving clients from costly litigation expenses.
- Mentored junior associates within the firm, fostering professional growth through guidance on best practices and industry standards.
Education
Masters In View - Human Resources Management
Walden University
Minneapolis, MNLLB - Law
Nigerian Law School
Nigeria Lagos11.2015
Bachelor Of Laws - Law
Lagos State University
Lagos Nigeria 01.2015
High School Diploma -
Lagos State Model College
Lagos Nigeria 01.2009
Skills
- Dispute resolution
- Cross-functional coordination
- Trade policy
- Employee relations
- Training facilitation
- Recruitment strategies
- Compliance monitoring
- Mediation techniques
- Claims review
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Workplace safety
- Team collaboration
- Active listening
- Effective communication
- Relationship building
- Team building
- Conflict resolution
- Goal setting
- Complaint handling
- Strategic planning
- Leadership training
- Research reporting
- Data analysis
- Rule enforcement
- Recruitment planning
- Legal compliance
- Community outreach
- Corrective action planning
- Employee counseling
- Report preparation
- Conflict mediation
- Investigation tactics
- Dispute arbitration
- Employer investigation
- ADA compliance
- Civil rights laws
- Interviewing techniques
Timeline
Grievance Coordinator
Anikdam Service Loc
01.2024 - Current
Customer Service Representative
Tobs Braiding Salon Llc
11.2018 - 12.2024
Corporate Legal Associate
Sholanke & Sholanke Lawal Firm
05.2015 - 05.2017
Library Assistant
Lagos State University
06.2011 - 03.2017
Masters In View - Human Resources Management
Walden University
LLB - Law
Nigerian Law School
Bachelor Of Laws - Law
Lagos State University
High School Diploma -
Lagos State Model College
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