Adekunle Adams
Pflugerville,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Driver
Uber
01.2019 - Current
- Ensured timely pickups and drop-offs for diverse clientele, enhancing overall customer satisfaction.
- Navigated efficiently using GPS technology, optimizing routes to minimize travel time and improve efficiency.
- Maintained vehicle cleanliness and safety standards, fostering a reliable transportation environment.
- Communicated effectively with passengers to provide exceptional service and address inquiries or concerns.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Minimized liability by consistently following road rules when driving.
- Monitored ride requests and adjusted availability proactively to meet demand fluctuations in real-time.
- Analyzed feedback trends from riders to identify areas for service enhancement and implement improvements.
QAFS II
Health and Human Services Commission
Austin, Texas
02.2018 - 09.2024
- Sharlett DeLeon – 432-270-1698 – Quality Assurance Field Manager.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Quality Control I
Health and Human Services Commission
Austin, Texas
05.2016 - 01.2018
- Jim Brown Regional Service Improvement Coordinator – 512-208-8142
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Program Manager – Data Integrity
Health and Human Services Commission
Austin, Texas
08.2015 - 04.2016
- Kelly Ford – RETIRED.
- Led cross-functional teams to implement health programs and services aligned with agency goals.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Analyzed program data to evaluate effectiveness and inform decision-making processes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Participated in pilot tests and revised programs based on feedback and results.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Unit Supervisor
Health and Human Services Commission
Austin, Texas
07.2012 - 08.2015
- Gordon Cappon – RETIRED
- Supervised daily operations to ensure compliance with regulatory standards and policies.
- Implemented training programs for staff to enhance service delivery and operational efficiency.
- Evaluated case management processes, identifying areas for improvement in client service outcomes.
- Coordinated interdisciplinary team meetings to align services with organizational goals and client needs.
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
TWA III
Health and Human Services Commission
Austin, Texas
07.2010 - 06.2011
- Niaman Rigby – 512-577-3400
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
TWA III
Health and Human Services Commission
Austin, Texas
06.2010 - 05.2011
- Maricel Lambert – 512-713-6294
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
TWA II
Health and Human Services Commission
Austin, Texas
06.2008 - 06.2010
- David Durbin – 469-315-3679
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
TWA I
Health and Human Services Commission
Austin, Texas
01.2007 - 05.2008
- Pedro Hernandez – RETIRED
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Direct Support I
Department Of Aging and Disability Services (DADS)
Austin, TX
07.2006 - 12.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science - Architecture
University of Lagos Nigeria
Nigeria05.2005
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- Attention to detail
- Processes and procedures
- Verbal and written communication
- Multitasking Abilities
- Interpersonal skills
- Self motivation
- Teamwork and collaboration
- Critical thinking
- Decision-making
- Active listening
- Reliability
Timeline
Driver
Uber
01.2019 - Current
QAFS II
Health and Human Services Commission
02.2018 - 09.2024
Quality Control I
Health and Human Services Commission
05.2016 - 01.2018
Program Manager – Data Integrity
Health and Human Services Commission
08.2015 - 04.2016
Unit Supervisor
Health and Human Services Commission
07.2012 - 08.2015
TWA III
Health and Human Services Commission
07.2010 - 06.2011
TWA III
Health and Human Services Commission
06.2010 - 05.2011
TWA II
Health and Human Services Commission
06.2008 - 06.2010
TWA I
Health and Human Services Commission
01.2007 - 05.2008
Direct Support I
Department Of Aging and Disability Services (DADS)
07.2006 - 12.2006
Bachelor of Science - Architecture
University of Lagos Nigeria