ADEL AUNG
Moscow,Idaho
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Clearwater Company
Moscow, Idaho
04.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
GED -
University of Idaho
Moscow, IDCNA - Nursing Education
Gritman Medical
Skills
- Patient care
- Medical terminology
- Vital signs
- Superior computer skills
- Budgeting and finance
- Charting
- Complaint resolution
- Quality Assurance
- Account Management
- Sales Promotion
- Workflow Management
- Call Center Operations
- Technical Support
- Call Monitoring
- Adherence to high customer service standards
- Administrative Support
Personal Information
Date of Birth: 04/14/05
Ethnicity
Asian
Timeline
Customer Service Manager
Clearwater Company
04.2020 - Current
GED -
University of Idaho
CNA - Nursing Education
Gritman Medical