Adel Boufateh
Cleveland,OH
Summary
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.Enthusiastic, reliable, professional. Takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable in providing successful fast, high-quality customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Sky Mediterranean
11.2023 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Contributed to inventory management by monitoring stock levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Upsold high-profit items to enhance sales numbers.
Host
Longhorn Steakhouse
02.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Progressive
08.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Normandy High School
Cleveland, OH06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Sales expertise
- Sales Techniques
- Performance Improvement
- Foreign language proficiency
- Reliability
- Multitasking
- Adaptable and Flexible
- Warm and Friendly
- High Energy and Stamina
- Problem-Solving
Certification
-175007 Digital Electronics.
-Microsoft Office Word 2016.
-Microsoft Office PowerPoint 2016.
-Microsoft Outlook Certificate.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Server
Sky Mediterranean
11.2023 - Current
Host
Longhorn Steakhouse
02.2023 - 09.2023
Customer Service Representative
Progressive
08.2021 - 12.2022
High School Diploma -
Normandy High School