Adela Hernandez Alvarez
Pharmacy Technician
Suisun,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the PBM and the Pharmacy industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Advocate
Maxor National Pharmacy Services LLC
Petaluma, CA
06.2021 - 05.2023
- Provided guidance on insurance policies and procedures to members.
- Interfaced with other departments to ensure timely resolution of issues.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Assisted members with understanding their benefit plans and coverage options.
- Helped patients understand care, coverage, and payment responsibilities and rights.
- Monitored incoming calls and emails from members seeking assistance or advice.
Pharmacy Technician
Rohnert Park Health Center Pharmacy, Maxor National Pharmacies Services
Rohnert Park, CA
10.2020 - 04.2021
- Assisted the company with all the process of opening a brand new pharmacy
- Working side by side with nurses and doctors to fulfill patient's needs
- Process prescription orders in compliance with federal and state laws
- Answering phones/ Answering patient questions
- Filling prescriptions
- Assisting Pharmacist on duty in maintaining orderly appearance of the pharmacy
- Inventory management.
Pharmacy Technician
Safeway Pharmacy
Sonoma, CA
05.2019 - 10.2020
- Process prescription orders in compliance with federal and state laws
- Provide excellent customer service
- Follow company policies and procedures
- Maintain pharmacy displays organized and clean
- Order supplies
- Followed HIPPA guidelines.
Pharmacy Technician
CVS Pharmacy Inc.
Petaluma, CA
08.2012 - 05.2019
- Ensured proper entry and processing of patient's prescriptions into internal system
- Ordered medications daily to ensure compliance with demands and needs
- Assisted the pharmacist with filling prescriptions for customers
- Reviewed and verified customer information and insurance provider information
- Counted, measured and compounded medications following standard procedures
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Liaised with other pharmacies to eliminate issues related to product expiration
- Counted, measured, and compounded medications following standard procedures
- Communicated with prescribes to verify medication dosages, refill authorizations and patient information
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Cashier Customer Service
Dollar Tree Inc
Santa Rosa, CA
02.2009 - 04.2011
- Maintained a friendly and customer-focused shopping platform
- Processed customer transactions, including quotes and returns
- Handled and processed cash and credit card transactions
- Managed time efficiently while meeting professional goals and working effectively with other members of the team.
Education
High School Diploma -
Elsie Allen High School
01.2011
Pharmacy Technician Certification -
CVS Pharmacy
Skills
- Bilingual: English/Spanish
- Drug inventory management team collaboration
- HIPPA Trained
- Drug safety
- Answering customer questions
- Data entry
- Pharmaceutical sales and services
- Receiving incoming supplies
- Inbound and Outbound Calling
- Call Management
- Conflict Resolution
- Verbal and Written Communication
- Proactive Problem Solving
- Critical Thinking
Certification
- pharmacy Technician certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Advocate
Maxor National Pharmacy Services LLC
06.2021 - 05.2023
Pharmacy Technician
Rohnert Park Health Center Pharmacy, Maxor National Pharmacies Services
10.2020 - 04.2021
Pharmacy Technician
Safeway Pharmacy
05.2019 - 10.2020
Pharmacy Technician
CVS Pharmacy Inc.
08.2012 - 05.2019
Cashier Customer Service
Dollar Tree Inc
02.2009 - 04.2011
High School Diploma -
Elsie Allen High School
Pharmacy Technician Certification -
CVS Pharmacy