Adela Pajazetovic
Round Rock
Summary
Compassionate professional experienced in behavioral health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Sage Recovery & Wellness Center
02.2026 - Current
- Developed individualized treatment plans to address client needs and promote recovery.
- Monitored client progress through regular assessments, adjusting care plans as necessary.
- Facilitated access to community resources and support services for clients in need.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Front Desk Receptionist
Sage Recovery
01.2025 - 02.2026
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Intake Coordinator
Behavioral Health Services
03.2024 - 11.2024
- Coordinated intake processes for new clients, ensuring timely access to behavioral health services.
- Assessed client needs through comprehensive evaluations, facilitating appropriate service referrals.
- Developed and maintained relationships with community resources to enhance client support options.
- Streamlined documentation processes using electronic health record systems, improving efficiency in data management.
- Advocated for clients' rights and care needs within multidisciplinary teams, ensuring comprehensive treatment planning.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Explaining program details, rules, and expectations to potential clients
- Maintaining healthy relationships with clients
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Resolved issues through active listening and open-ended questioning, escalating major problems to program director.
Clinical Assistant/Weekend Lead Detox Tech
Healing Path Detox
03.2021 - 12.2023
- Assisted healthcare providers in patient assessments and treatment planning.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with regulations.
- Monitored patients' vital signs and reported significant changes to medical staff promptly.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Monitored patient vital signs, documenting changes and reporting concerns to medical staff.
- Streamlined intake process for new patients by accurately gathering essential information about medical history, substance use habits, and current health status at the time of admission.
- Utilized strong interpersonal skills to establish trust and rapport with patients, increasing their receptiveness to treatment and support services.
- Facilitated group therapy sessions for patients undergoing detoxification, promoting open communication and mutual support among participants.
- Maintained detailed documentation of patient progress, ensuring accurate and timely communication among healthcare providers.
- Contributed to a safe and supportive environment for patients, assisting in crisis intervention and de-escalation techniques when necessary.
- Charted on each patient daily.
Education
High school diploma - General Studies
Glencliff Comp High School
Nashville, TN05.2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Care coordination
- Referral coordination
- EMR / EHR
- Multitasking and organization
- Team collaboration
- HIPAA compliance
Certification
- CPR Certification
- BLS Certification
- First Aid Certification
Timeline
Case Manager
Sage Recovery & Wellness Center
02.2026 - Current
Front Desk Receptionist
Sage Recovery
01.2025 - 02.2026
Intake Coordinator
Behavioral Health Services
03.2024 - 11.2024
Clinical Assistant/Weekend Lead Detox Tech
Healing Path Detox
03.2021 - 12.2023
High school diploma - General Studies
Glencliff Comp High School
Additional Information
Authorized to work in the US for any employer