Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ADELAIDE ANDRADE

Brooklyn,NY

Summary

Multilingual customer service professional with experience in airport environments, food service, and customer support. Skilled in assisting travelers in English, Italian, Portuguese, and Spanish. Passionate about providing excellent customer service and ensuring a safe and comfortable environment for all. Strong organizational abilities and experience in hospitality, food service, and customer support.

Multilingual professional with extensive experience in customer service within airport environments, adept at assisting passengers with inquiries and transportation needs. Demonstrated ability to communicate effectively in English, Spanish, and Portuguese, ensuring clarity and understanding among diverse travelers. Experience includes translating documents from Italian to English and providing interpretation services during elections for voters with limited English proficiency. Proven skills in maintaining safety and security standards while delivering high-quality passenger assistance in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Interpreter

Bigword / Interpreter
New York, NY
01.2019 - 06.2026
  • Translated documents from Italian to English, ensuring clarity and cultural relevance for target audience.
  • Provided Italian interpretation services during elections, facilitating communication for voters with limited English proficiency.
  • Provided interpretation services during meetings for non-English speaking voters.

Customer Service Agent

Hallmark Aviation Services – JFK Terminal
Queens, NY
01.2025 - 01.2026
  • Assisted passengers with inquiries, baggage claims, and transportation needs to enhance their travel experience.
  • Maintained calm, efficient environment for airline passengers while upholding airport safety and security standards.
  • Facilitated communication with travelers in English, Spanish, and Portuguese to ensure clear understanding and support.
  • Customer service professional with experience in airport environments, food service, and customer support.

Upholstery Assistant

A. Ramos Upholstery
Brooklyn, NY
01.2016 - 01.2024
  • Selected upholstery repair and upholstery tasks while meeting quality standards.
  • Selected fabrics and materials based on durability and customer requirements.
  • Maintained organized work areas and prepared materials and tools for upholstery projects.
  • Maintained inventory of fabrics, supplies, and equipment to support uninterrupted workflow.

Cleaner

White Furniture / Organic Modernism
New York, NY
01.2014 - 01.2016
  • Maintained clean and organized environments to support customer and staff safety.
  • Safely handled cleaning equipment and chemicals according to workplace procedures.
  • Performed daily cleaning and sanitation duties including mopping, dusting, polishing furniture, and restroom disinfection.

Kitchen Helper

Feluccio
Brooklyn, NY
09.2013 - 10.2015
  • Followed supervisor instructions carefully to complete tasks efficiently and on time.
  • Assisted chefs with food preparation and presentation for guests with strong attention to detail.
  • Washed dishes, cleaned kitchen areas, and maintained restrooms when needed.
  • Prepared and cooked food items while assisting kitchen staff in a fast-paced clean environment.
  • Chopped vegetables, prepared fruit, and made sauces to support kitchen operations during busy periods.

Education

GED -

Brooklyn Adult Learning Center
Brooklyn, NY

Skills

  • Customer Service & Passengers Assistance
  • Baggage & Terminal Support
  • Food & Cabin & Cleaning Support
  • Safety & Sanitation Procedures
  • Multilingual Communication
  • Conflict Resolution & Teamwork & Organization
  • Reservation systems
  • Baggage tracking
  • Airport operations
  • Passenger assistance

LANGUAGES

English, Italian, Portuguese, Spanish, French

Timeline

Customer Service Agent

Hallmark Aviation Services – JFK Terminal
01.2025 - 01.2026

Interpreter

Bigword / Interpreter
01.2019 - 06.2026

Upholstery Assistant

A. Ramos Upholstery
01.2016 - 01.2024

Cleaner

White Furniture / Organic Modernism
01.2014 - 01.2016

Kitchen Helper

Feluccio
09.2013 - 10.2015

GED -

Brooklyn Adult Learning Center
ADELAIDE ANDRADE