Adelaide Roark
Independence,KY
Summary
Driven Market Operations Analyst with a proven track record at U.S. Bank, specializing in risk mitigation and quality assurance through effective communication and collaboration. Demonstrated adaptability by embracing change and challenges, leading to significant improvements in compliance and customer satisfaction. Skilled in analytical approaches and fostering team growth, ensuring alignment with both customer and shareholder interests.
Overview
15
15
years of professional experience
Work History
Market Operations Analyst
U.S. Bank
06.2009 - 06.2024
- Partnered with retail branch employees to ensure compliance with bank policies and procedures.
- Passions include mitigating and reducing risk by providing coaching and training to employees.
- Offered guidance on high-risk and fraudulent situations.
- Took ownership of customer escalations, providing a resolution suitable for the customer, bank, and shareholders.
- Encompasses a growth mindset that embraces change, challenges, and responsibilities.
Education
General Studies 1992-1994
Northern Kentucky University
Newport, KYSkills
- Organization
- Quality Assurance
- Collaboration
- Effective Communication
- Adaptability
Accomplishments
-Participated in the Paycheck Protection Program in support of small business clients during the Covid 19 pandemic.
-Provided operational support and successfully launched the opening of the company's 2nd Branch of the Future.
-Assisted in the creation and evolution of the Virtual Market Operations Role.
STRENGTH FINDERS
Harmony
Relater
Discipline
Analytical
Responsibility
Timeline
Market Operations Analyst
U.S. Bank
06.2009 - 06.2024
General Studies 1992-1994
Northern Kentucky University