Adelaine Munson
Salt Lake City
Summary
Passionate about building strong customer service experience, seeking a position that allows me to apply my strong analytical and problem-solving skills along with my passion for continuous learning.
Overview
15
15
years of professional experience
Work History
DSP Driver
Amazon LLC
01.2020 - Current
- Professional Delivery Driver with 5 years of experience, Skilled at bringing orders to customers promptly. safety, and courteously. Strong sense of direction and knowledge of local routes. Valid driver's license, clean driving record, and current auto insurance.
- 360-degree inspection of Car & Gas Inside /Out, reported any damages to dispatcher on DDR form.
- Lifted 5-75 lbs, Crouch, Bend, Twist, Stand. Sit, Driver & Walk 8-10 hrs.
- Grabbed totes by# and color as directed on Driver app, Organize Jiffies/Boxes in Numerical & Alphabetical order per driver aide sticker.
- Fallowed GPS during Route.
- Return empty totes/packages that were undeliverable.
Uber Driver
Uber Technologies Inc.
02.2019 - Current
- Communicated with passengers and transported them to and from their destinations, ensuring the great customers experience.
- Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.
- Achieved and maintained a perfect 5-star Uber rider rating.
Residential House Cleaner
Evolt Cleaning Services LLT
10.2016 - 01.2019
- Manage and execute a variety cleaning projects for +15 clients per week and communicate with customers to identify appropriate cleaning solutions based on needs, resulting in 97% customer satisfaction rating and a 60% increase in client retention.
Human Resources Manager
Mr. Cheny Cookies
02.2010 - 07.2016
- Led new talent acquisition and recruitment processes for over 150 new full-time hires.
- Administered company-wide compensation and benefit plans.
- Conducted employee onboarding and helped organize over 2k hours of training and development initiatives.
- Completed HRIS data entry, reporting, auditing & processed payroll requests.
- Supervised HR Coordinator.
- Ensured compliance of company directives, regulatory concerns, and health and safety protocols.
Education
BBA - Marketing, Accounting, Finance Focus On Business
FMU Faculdades Metropolitanas Unidas
12.2010
Bachelor of Accounting -
Salt Lake Community College
Salt Lake City, UT05-2023
Skills
- Customer Relations
- Customer Service Skills
- Training & Development
- Online Sourcing
- Employee Recruitment & Retention
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Attentive to people
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
Languages
English
Spanish
Portuguese
Skills
Multi-talking
Data entry
Timeline
DSP Driver
Amazon LLC
01.2020 - Current
Uber Driver
Uber Technologies Inc.
02.2019 - Current
Residential House Cleaner
Evolt Cleaning Services LLT
10.2016 - 01.2019
Human Resources Manager
Mr. Cheny Cookies
02.2010 - 07.2016
BBA - Marketing, Accounting, Finance Focus On Business
FMU Faculdades Metropolitanas Unidas
Bachelor of Accounting -
Salt Lake Community College
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