Adele Grant
Summary
Accomplished Human Resources Manager with extensive experience in employee relations, recruitment, and benefits administration. Developed efficient HR policies and procedures, fostered positive work environments, and resolved conflicts. Drove strategic initiatives that enhanced operational efficiency and mentored teams to achieve high performance.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
JCPenney
Chattanooga, Tennessee
01.2021 - Current
- Managed recruitment processes, optimizing job postings, screening, and interviewing to attract qualified candidates.
- Facilitated training sessions that enhanced employee skills and knowledge, contributing to overall departmental effectiveness.
- Collaborated with management to align HR strategies with business goals and objectives.
- Developed and implemented employee engagement programs that fostered a positive workplace culture.
- Resolved employee conflicts by mediating discussions and providing guidance on policies.
- Conducted performance evaluations, offering feedback to employees for professional growth.
- Administered benefits programs, ensuring compliance with company policies and regulations.
- Maintained HRIS systems for accurate record-keeping and data management of personnel files.
- Evaluated current HR processes and recommended changes to improve efficiency.
- Implemented strategies to reduce employee turnover in district.
Sephora inside JCPenney Mgr
JCPenney
Chattanooga
05.2020 - 01.2021
- Supervised daily store operations and ensured compliance with company policies.
- Managed team schedules and delegated tasks to optimize daily operations.
- Trained new employees on customer service standards and operational procedures.
- Coordinated inventory management to align stock levels with customer demand.
- Resolved customer complaints promptly and maintained a positive shopping experience.
- Conducted regular staff meetings to share updates and strengthen team collaboration.
Cashier Supervisor
JCPenney
Chattanooga, Tennessee
05.2017 - 03.2020
- Supervised cashiers to maintain accuracy and efficiency in transaction processing.
- Trained new staff on register operations and customer service to enhance customer experience.
- Managed cash drawer balances daily, resolving discrepancies to uphold financial integrity.
Men's Dept Mgr
JCPenney
Chattanooga
12.2015 - 05.2018
- Managed daily operations of men's department to improve customer satisfaction and sales performance.
- Trained and developed staff on product knowledge and customer service techniques to elevate service standards.
- Collaborated with visual merchandising team to design engaging product displays that attracted customer attention.
Education
Collegedale Academy
Collegedale, TNSome College (No Degree) - Business Management
Edmondson Junior College
Chattanooga, TNSkills
- Recruitment management
- Performance management
- Performance evaluation
- Employee training
- Training facilitation
- Benefits administration
- Employee engagement
- Conflict resolution
Languages
English
Professional
Timeline
Human Resources Manager
JCPenney
01.2021 - Current
Sephora inside JCPenney Mgr
JCPenney
05.2020 - 01.2021
Cashier Supervisor
JCPenney
05.2017 - 03.2020
Men's Dept Mgr
JCPenney
12.2015 - 05.2018
Collegedale Academy
Some College (No Degree) - Business Management
Edmondson Junior College