Adelina Garcia
Houma,LA
Summary
Professional customer service expert with history of delivering exceptional front desk support and client interactions. Known for collaborative approach and ability to adapt to dynamic team needs while maintaining focus on achieving outstanding results. Proficient in managing multi-line phone systems, scheduling appointments, and providing accurate information to clients, all while displaying friendly and approachable demeanor.
Overview
11
11
years of professional experience
Work History
Customer Service Receptionist
Haven For Hope
08.2021 - 04.2024
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Increased overall office efficiency by identifying areas for improvement and implementing effective solutions.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
Peer Support Specialist
Haven For Hope
06.2013 - 08.2021
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
Education
Associate of Arts - Business Management
UTRGV
Brownsville, TXSkills
- Scheduling appointments
- Reception Management
- Appointment Coordination
- Typing Speed
- Fluent in Multiple Languages
- Business Correspondence
- File Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Receptionist
Haven For Hope
08.2021 - 04.2024
Peer Support Specialist
Haven For Hope
06.2013 - 08.2021
Associate of Arts - Business Management
UTRGV
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