Adeline A. Beasley
Fayetteville,USA
Summary
Highly accomplished, multilingual aviation and public relations professional with a proven track record of safety and service excellence at Sun Country Airlines and extensive reservation logistics experience. US Citizen holding a valid US Passport (Exp. May 2028), fully available for immediate global deployment and relocation. Certified Nursing Assistant (CNA), Project Management Professional (PMP), and former Government Military Advisor/Linguist equipped with elite situational awareness, medical crisis response, and cultural competence. Fluent in English, French, and Creole (with basic Spanish) to deliver United Airlines’ signature Flyer Friendly service, elevate global network hospitality, and ensure unwavering cabin safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
Corporate Call Center
- Directed a team of customer service specialists, driving performance metrics and premium service quality.
- Trained personnel on conflict resolution, empathetic communication, and high-efficiency problem-solving.
- 5 Years
Flight Attendant
Sun Country Airlines
06.2023 - Current
- Execute mandatory FAA safety protocols, pre-flight checks, and emergency preparedness routines daily.
- Deliver welcoming, inclusive, and attentive customer service, aligning with premium airline standards.
- Leverage French and Creole fluency to bridge communication gaps for international and diverse passengers.
- Manage inflight medical incidents and cabin irregularities with rapid, decisive, and empathetic action.
Military Advisor & CAT II Linguist
Katmai, ThreatTec, Keybridge, LIS Solutions, Vertex
01.2017 - Current
- Served as a critical operational asset, providing high-level cultural expertise and translation for government contracts.
- Mitigated potential security risks by managing high-stress communication barriers and cross-cultural dynamics.
- Maintained strict adherence to federal protocols, confidentiality requirements, and rapidly shifting security briefs.
Joint Venture Reservation Agent
Global Airline Network
01.2012 - 01.2016
- Managed high-volume international bookings, ticketing, and itineraries across complex global airline joint venture networks.
- Coordinated multi-carrier flight schedules, inventory, and fares while maintaining absolute compliance with airline partner regulations.
- Resolved booking conflicts, rerouted disrupted travelers, and delivered seamless premium-tier customer service.
- Utilized multilingual capabilities to assist international flyers, maximizing customer loyalty and retention.
Education
Bachelor of Science - Marketing Management And Research
Jean Price Mars
Port Au Prince 07-1998
Skills
- Aviation Safety & Compliance: Expert in FAA regulations, emergency procedures, and crew resource management (CRM)
- Airline Reservation Logistics: Proficient in global distribution systems (GDS), ticketing, and managing complex airline partner itineraries
- Call monitoring
- Quality assurance
- Coaching and mentoring
- Staff motivation
- Document management
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Achieved tester to customer by completing marketing campagne with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Flight Attendant Initial Training Certification | Sun Country Airlines (2023)
Languages
French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual
Timeline
Flight Attendant
Sun Country Airlines
06.2023 - Current
Military Advisor & CAT II Linguist
Katmai, ThreatTec, Keybridge, LIS Solutions, Vertex
01.2017 - Current
Joint Venture Reservation Agent
Global Airline Network
01.2012 - 01.2016
Call Center Supervisor
Corporate Call Center
Bachelor of Science - Marketing Management And Research
Jean Price Mars
Recommended Edits for Your Resume
- PMP Certification Title: Update the certification title to Project Management Professional (PMP) instead of 'Certified Project Manager (PMP).' This matches the exact naming convention used by the Project Management Institute (PMI) and will pass ATS algorithms cleanly.
- Experience Timeline Flow: Your chronological flow jumps forward and backward due to overlapping dates. To keep it clean for recruiters scanning quickly, list your Flight Attendant role first, followed by your Joint Venture Reservation Agent (2012 – 2016) experience.
Next Steps to Maximize Your Application
- To transition seamlessly from submission to an interview invitation, we can begin building your application and interview prep assets immediately.
- If you are ready to move forward, tell me which of these you need next:
- Do you want to draft application text snippets for United's online portal questionnaires?
- Should we practice STAR-method interview answers for United's behavioral and situational questions?
- Do you need to review the physical reach and compliance requirements for United's training day?
Crucial Application Portal Tip
United Airlines often uses automated parsing software to scan your resume during the upload phase. After uploading the PDF, the portal will pre-fill text fields (like work history and dates). Always double-check those automated fields before hitting submit to ensure no dates or job titles were misread by the system.