Verified
This profile is verified using an email address.
Adeline Carranza
Secretarial
Haines City,FL
Overview
44
44
years of professional experience
Work History
Criminal Justice Information Technician
State of Florida Department of Corrections
02.2023 - 02.2026
- Maintained and updated inmate records using electronic management systems.
- Ensured compliance with state regulations regarding data handling and privacy policies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Landmark Christian Elementary School
Landmark Baptist Church
07.2014 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Records Clerk / Detective Division Secretary
Haines City Police Department
09.1981 - 06.2014
- Organized and maintained confidential records in compliance with legal and departmental standards.
- Processed incoming and outgoing documents, ensuring timely distribution to relevant departments.
- Collaborated with officers to ensure accurate data entry into case management systems.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Enhanced customer service by providing prompt and accurate records retrieval upon request.
- Archived and disposed of documents according to established policies.
- Operated office equipment to scan and copy documents.
- Retrieved file information and made copies for authorized users.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Managed incoming and outgoing mail for [Type] team.
- Prepared detailed reports for court presentations, articulating findings clearly to support prosecution efforts effectively.
- Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing friendly assistance to colleagues in need of secretarial support.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
Secretarial
Butte Community College
Oroville, CaliforniaSkills
- Customer support
- Information security
- Remote desktop assistance
- Document review
- Security protocols
- Help desk operations
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Microsoft windows and office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Help desk support
- Desktop support
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer service expert
- Highly professional
- Goal setting
- Professionalism
- Customer communication and empathy
- Interpersonal communication
- Collaborative team player
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
Languages
English
Native or Bilingual
Timeline
Criminal Justice Information Technician
State of Florida Department of Corrections
02.2023 - 02.2026
Landmark Christian Elementary School
Landmark Baptist Church
07.2014 - 08.2021
Records Clerk / Detective Division Secretary
Haines City Police Department
09.1981 - 06.2014
Secretarial
Butte Community College