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Adeline Carranza
Secretarial
Haines City,FL
Overview
44
44
years of professional experience
Work History
Criminal Justice Information Technician
State of Florida Department of Corrections
Haines City, FL
02.2023 - 02.2026
- Maintained and updated inmate records using electronic management systems.
- Ensured compliance with state regulations regarding data handling and privacy policies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Landmark Christian Elementary School
Landmark Baptist Church
Haines City, FL
07.2014 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Records Clerk / Detective Division Secretary
Haines City Police Department
Haines City, FL
09.1981 - 06.2014
- Organized and maintained confidential records in compliance with legal and departmental standards.
- Processed incoming and outgoing documents, ensuring timely distribution to relevant departments.
- Collaborated with officers to ensure accurate data entry into case management systems.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Enhanced customer service by providing prompt and accurate records retrieval upon request.
- Archived and disposed of documents according to established policies.
- Operated office equipment to scan and copy documents.
- Retrieved file information and made copies for authorized users.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Managed incoming and outgoing mail for [Type] team.
- Prepared detailed reports for court presentations, articulating findings clearly to support prosecution efforts effectively.
- Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing friendly assistance to colleagues in need of secretarial support.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
Secretarial
Butte Community College
Oroville, CaliforniaSkills
- Customer support
- Information security
- Remote desktop assistance
- Document review
- Security protocols
- Help desk operations
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Microsoft windows and office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Help desk support
- Desktop support
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer service expert
- Highly professional
- Goal setting
- Professionalism
- Customer communication and empathy
- Interpersonal communication
- Collaborative team player
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
Languages
English
Native or Bilingual
Timeline
Criminal Justice Information Technician
State of Florida Department of Corrections
02.2023 - 02.2026
Landmark Christian Elementary School
Landmark Baptist Church
07.2014 - 08.2021
Records Clerk / Detective Division Secretary
Haines City Police Department
09.1981 - 06.2014
Secretarial
Butte Community College