Overview
Work History
Education
Skills
Languages
Timeline
Teacher
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Adeline Carranza

Secretarial
Haines City,FL

Overview

44
44
years of professional experience

Work History

Criminal Justice Information Technician

State of Florida Department of Corrections
02.2023 - 02.2026
  • Maintained and updated inmate records using electronic management systems.
  • Ensured compliance with state regulations regarding data handling and privacy policies.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Landmark Christian Elementary School

Landmark Baptist Church
07.2014 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Records Clerk / Detective Division Secretary

Haines City Police Department
09.1981 - 06.2014
  • Organized and maintained confidential records in compliance with legal and departmental standards.
  • Processed incoming and outgoing documents, ensuring timely distribution to relevant departments.
  • Collaborated with officers to ensure accurate data entry into case management systems.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Followed confidentially regulations to maintain privacy.
  • Enhanced customer service by providing prompt and accurate records retrieval upon request.
  • Archived and disposed of documents according to established policies.
  • Operated office equipment to scan and copy documents.
  • Retrieved file information and made copies for authorized users.
  • Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
  • Managed incoming and outgoing mail for [Type] team.
  • Prepared detailed reports for court presentations, articulating findings clearly to support prosecution efforts effectively.
  • Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing friendly assistance to colleagues in need of secretarial support.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Supported office staff and operational requirements with administrative tasks.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.

Education

Secretarial

Butte Community College
Oroville, California

Skills

  • Customer support
  • Information security
  • Remote desktop assistance
  • Document review
  • Security protocols
  • Help desk operations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Microsoft windows and office
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Help desk support
  • Desktop support
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Customer service expert
  • Highly professional
  • Goal setting
  • Professionalism
  • Customer communication and empathy
  • Interpersonal communication
  • Collaborative team player
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Quality assurance

Languages

English
Native or Bilingual

Timeline

Criminal Justice Information Technician

State of Florida Department of Corrections
02.2023 - 02.2026

Landmark Christian Elementary School

Landmark Baptist Church
07.2014 - 08.2021

Records Clerk / Detective Division Secretary

Haines City Police Department
09.1981 - 06.2014

Secretarial

Butte Community College
Adeline CarranzaSecretarial