Summary
Overview
Work History
Education
Skills
About Me!
Timeline
Generic

Adeline Marcou-Smart

La Crosse,WI

Summary

High-energy worker skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Server

Hmong Golden Eggroll
La Crosse, WI
03.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Host/Server Assistant

The Charmant Hotel
La Crosse, WI
12.2022 - 07.2024
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Checked identification for guests who appeared under age 21.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Education

High School Diploma -

Central High School
La Crosse, WI
05-2024

Criminal Justice

Western Technical College
La Crosse, WI

Skills

  • Team member support
  • Daily specials memorization
  • Hostess support
  • Order delivery practices
  • Table resetting
  • Food inspection
  • Customer service and satisfaction
  • Team player
  • Problem Solving Skills
  • POS system operation
  • Food presentation
  • Organization
  • Efficient service

About Me!

Hi! I'm Adeline, I'm 18 years old and from La Crosse, Wisconsin. Born and raised in Wisconsin, I've always taken every opportunity to explore outside of state lines. My family and I lived in Colorado for a summer and I absolutely fell in love with the West. It has been a dream of mine to return back there later in life, and spending time in Montana has been a dream of mine. I love all things outdoors and love meeting new people and living life to the fullest. I have worked in the restaurant industry since I was 14 and love the fast paced environment, and am excited for new opportunities in the industry. I am currently in the Paralegal program at Western Technical College and plan to graduate next spring.

Timeline

Server

Hmong Golden Eggroll
03.2024 - Current

Host/Server Assistant

The Charmant Hotel
12.2022 - 07.2024

High School Diploma -

Central High School

Criminal Justice

Western Technical College

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Adeline Marcou-Smart