Adeline Torres
Bronx,NY
Summary
Dynamic Operations and Customer Success Leader with 20+ years of experience in driving operational excellence, strategic planning, and executive support. Expertise in leading cross-functional teams, managing high-impact projects, and delivering performance improvements aligned with business objectives. Skilled in Google Suite, Microsoft Excel, and executive communications. MBA candidate with a strong focus on human resources and organizational leadership. Adept at navigating complex, multi-functional issues and delivering innovative solutions under tight deadlines.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Enablement Manager
Altice USA
Bethpage, NY
08.2023 - 05.2025
- Provide strategic support to senior leadership by streamlining workflows and reducing response times by 85%.
- Drive customer engagement programs, leading to a 15% improvement in NPS and CSAT.
- Collaborate with cross-functional teams to deliver high-impact sales enablement initiatives, resulting in a 25% increase in productivity.
- Facilitate executive presentations and reports to senior management.
- Maintained and strengthened relationships with field leadership and senior executives to ensure alignment on customer success and operational initiatives.
- Led governance and action plan development based on employee feedback and surveys to drive continuous improvement and engagement.
- Effectively influenced decisions beyond position and scope, enabling business-critical initiatives to completion.
- Delivered impactful executive presentations and communications tailored for C-suite audiences.
- Drove operational transformation initiatives, resulting in a 20% reduction in processing times and enhanced customer experience.
- Led teams of up to 38 personnel, supervising daily performance as well as training and improvement plans.
Human Resources Manager
IkDelino Healthcare Staffing
Bronx, NY
05.2022 - 06.2023
- Managed HR operations, including onboarding, policy updates, and employee relations.
- Led compliance initiatives, audits, and performance reviews aligned with company policies.
- Enhanced staff engagement through targeted coaching and performance feedback.
- Managed approximately 30 incoming calls and emails daily.
Airport Operations Agent
JetBlue Airlines
Newark, NJ
11.2019 - 09.2020
- Ensured operational compliance with FAA, TSA, and safety regulations.
Managed customer service and logistics, assisting with boarding and security protocols.
Oversaw the departures and arrivals of aircraft at a busy facility with 50 daily operations.
Inbound Sales Supervisor
Altice USA
Bronx, NY
10.2001 - 12.2019
- Supervised a high-performing 18 team, achieving consistent sales targets and customer satisfaction goals.
- Coordinated staff development meetings and implemented performance-driven incentive programs.
- Partnered with leadership on sales strategies and cross-functional initiatives.
Education
Master of Business Administration (MBA) - Organizational Leadership
Southern New Hampshire University
Manchester, NH05-2025
Bachelor of Science - Business Administration with Concentration in Human Resources Management
Southern New Hampshire University
Manchester, NH05-2023
Certificate in Human Resources Management -
Southern New Hampshire University
Manchester, NH02-2022
Skills
- Executive Support & Strategic Planning
- Cross-Functional Collaboration
- Project Management
- Google Suite (Slides, Docs, Sheets)
- Microsoft Excel
- Data-Driven Decision Making
Accomplishments
- Led the creation of an HR training manual for new hire managers.
- Co-facilitated management skills training programs.
- Consistently recognized with President's Club awards for top performance.
Affiliations
- NSLS
Certification
- SAFe 6 Lean Portfolio Manager Scaled Agile Inc., Altice USA - 2024
Timeline
Sales Enablement Manager
Altice USA
08.2023 - 05.2025
Human Resources Manager
IkDelino Healthcare Staffing
05.2022 - 06.2023
Airport Operations Agent
JetBlue Airlines
11.2019 - 09.2020
Inbound Sales Supervisor
Altice USA
10.2001 - 12.2019
Bachelor of Science - Business Administration with Concentration in Human Resources Management
Southern New Hampshire University
Certificate in Human Resources Management -
Southern New Hampshire University
Master of Business Administration (MBA) - Organizational Leadership
Southern New Hampshire University