Adeline Wall
Lakeville,MN
Summary
Enthusiastic and reliable professional takes pride in excellent project and relationship management. Skilled in anticipating client needs and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Lakeville Brewing Company
Lakeville, MN
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Learning and Development Coordinator
VisionOne High Performance Group
Bloomington, MN
04.2023 - 01.2024
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Aligned training objectives with overall business goals, ensuring that all learning activities supported strategic priorities.
- Evaluated the effectiveness of training activities through feedback surveys and assessment tools, leading to continuous improvement efforts.
- Facilitated engaging workshops and seminars, promoting a culture of continuous learning within the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Front Desk Student Academic Support
University of Minnesota Department of Sociology
Minneapolis, MN
08.2021 - 05.2022
- Answered multi-line phone system on behalf of the Sociology Department, routing calls, delivering messages to faculty, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Designed and distributed flyers to advertise new and returning courses to prospective students in targeted areas.
- Coordinated with alternating student workers to continue work of on-going projects.
Student Mentor, National History Day
Minnesota Historical Society
St. Paul, MN
11.2019 - 06.2020
- Studied diversity in education in a Historical Internship course in conjunction with participation in the program and used these understanding to adapt my approach with each student.
- Dedicated 3 hours of in-classroom time 5 days a week to assist 3 classes of 20+ middle school students develop research techniques and produce competitive projects: websites, video projects, skits, multi-page essays and comprehensive bibliographies.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
Education
Bachelor of Arts, Sociology -
University of Minnesota – Twin Cities
Minneapolis, MN12.2022
Skills
- Strong Work Ethic
- Relationship Management
- Organizational Development
- Talent management
Timeline
Learning and Development Coordinator
VisionOne High Performance Group
04.2023 - 01.2024
Front Desk Student Academic Support
University of Minnesota Department of Sociology
08.2021 - 05.2022
Student Mentor, National History Day
Minnesota Historical Society
11.2019 - 06.2020
Server
Lakeville Brewing Company
07.2017 - Current
Bachelor of Arts, Sociology -
University of Minnesota – Twin Cities